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Johannesburg North: Service Advisor posted by SydSen Recruit

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Job Description

Requirements

  • Candidates should have a minimum of 3 years previous experience in service environment and relevant education or training.
  • Knowledge of BSI Auto is a must.

 
Responsibilities

  • Scheduling of service appointments.
  • Advise customers about necessary service requirements for routine maintenance.
  • Obtaining customer and vehicle data prior to arrival when possible.
  • Greeting of customers in a timely, friendly manner and obtaining of vehicle information.
  • Assist with identifying a mechanical problem by questioning the customer or doing a visual inspection on the vehicle.
  • Checking on progress of repairs throughout the day.
  • Contacting of customers regarding any changes in the estimate or promised time as well as explaining of costs and time requirements in detail and obtaining proper authorization before any additional repairs are performed.
  • Converse with customers about inspection results and recommending corrective procedures.
  • Preparation of work orders for needed repairs showing time, cost and labour estimates for service.
  • Provides a complete and accurate written cost estimate for labour and parts.
  • Establishes customer’s method of payment. Obtains credit approval, if necessary.
  • Handling of customer complaints.
  • Implements and maintains a service marketing program.
  • Reviewing of repair orders to ensure that work is completed, additional work and authorization noted and of repair orders when work is completed.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up to date.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Other tasks as assigned
  • Required to work every alternative Saturday.
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Sales Jobs in Gauteng

The automotive sales industry in Gauteng, South Africa is typically a dynamic and competitive field, with many companies looking to hire talented professionals to drive their sales performance. Generally speaking, the job market for automotive sales positions in the province has been steady over the past few years, with some fluctuations due to economic trends. However, common industries such as financial services sector and technology industry often require skilled automotive sales professionals.

Typically, salaries for automotive sales positions in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary ranges for entry-level automotive sales roles typically start around R15 000 to R25 000 per annum, while more senior or specialized roles may command salaries ranging from R40 000 to R80 000 per annum or more. However, these are general estimates, and actual salaries can vary significantly depending on individual circumstances.

Common skills for successful automotive sales professionals in Gauteng include strong communication and interpersonal skills, the ability to build rapport with customers, and a solid understanding of the products and services offered by dealerships. Other essential skills often include sales and negotiation techniques, product knowledge, and technical aptitude (e.g., familiarity with vehicle systems). Additionally, many employers value candidates with excellent problem-solving skills, adaptability, and a customer-focused mindset.

The automotive industry in Gauteng commonly employs sales professionals across various sectors, including but not limited to the financial services sector, technology industry, manufacturing sector, and more. These roles often involve interacting with customers, understanding their needs, and presenting solutions that meet those needs.

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Career development opportunities for automotive sales professionals in Gauteng are varied and abundant. Many employers offer training programs, mentorship schemes, and performance-based promotions to help employees advance their careers. Additionally, specialized skills such as franchise management or automotive product knowledge can open doors to senior leadership roles or entrepreneurial ventures. With experience and hard work, talented automotive sales professionals can build a fulfilling and lucrative career in this dynamic industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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