Johannesburg: Operations Executive – Gaming, Hospitality & Entertainment – JHB

ENVIRONMENT: Our client is seeking a dynamic and commercially astute Operations Executive – Gaming, Hospitality & Entertainment to lead the strategic and operational direction of a large-scale, integrated complex. This executive role carries full accountability for Gaming, Hotel Operations, Conferencing, and Entertainment, ensuring a seamless, world-class guest experience while driving sustainable revenue growth and profitability. Gaming operations sit at the core of the business, and this role requires a strong leader who can leverage performance insights, customer strategy, and operational excellence to maximise returns and enhance competitive positioning. You will play a pivotal role in shaping business strategy, leading high-performing multidisciplinary teams, and delivering exceptional experiences across all customer touchpoints. DUTIES: Strategic Leadership & Commercial Performance Define and execute the overall operational strategy aligned to Group objectives and long-term growth Drive revenue growth, profitability, and operational performance across Gaming, Hospitality, and Entertainmen t Translate market trends, customer insights, and business intelligence into actionable strategies Identify and unlock new revenue streams, partnerships, and commercial opportunities Gaming & VIP Performance Optimise gaming floor performance through product mix, customer segmentation, and loyalty strategies Oversee VIP and premium player strategy, ensuring strong acquisition, retention, and revenue contribution Ensure full compliance with gaming regulations, licence conditions, and internal controls Leverage performance data to drive continuous improvement and operational efficiency Operational Excellence Oversee end-to-end operations across casino, hotel, conferencing, and entertainment functions Implement performance-driven operating models to enhance service quality and efficiency Ensure delivery of a consistent, high-quality guest experience across all divisions Drive innovation and continuous improvement to strengthen market competitiveness Leadership & Stakeholder Management Lead and develop diverse, multi-functional leadership teams, fostering a high-performance culture Build and maintain strong relationships with regulators, unions, customers, and executive stakeholders Champion transformation and B-BBEE initiatives, including governance and reporting structures Promote collaboration and alignment across all business units Financial Management Oversee budgets, forecasts, and financial planning across multiple divisions Drive cost optimisation and operational efficiencies while maintaining service excellence Ensure sound financial governance and accountability REQUIREMENTS: Minimum 10 years’ experience in a similar executive leadership role within a complex, multi-business environment Proven track record of driving commercial performance and operational excellence at scale Deep understanding of gaming operations, revenue optimisation, and regulatory environments Strong experience in strategic leadership, financial management, and operational transformation Exceptional leadership, decision-making, and stakeholder engagement capability Demonstrated ability to lead large, multidisciplinary teams Strong commercial acumen with experience managing large-scale budgets and P&L responsibility Qualifications Matric Relevant tertiary qualification in Business Administration, Hospitality Management, Gaming Management, or a related field Postgraduate qualification will be advantageous Operational Requirements Valid driver’s licence and willingness to travel when required Ability to work extended hours, including evenings, weekends and public holidays Comfortable working in a smoking environment Will be required to obtain a Gaming Licence