Johannesburg: Operations Manager (Facilities)

About Africrest Properties: Africrest Properties is seeking a proactive, hands-on, and solutions-driven Operations Manager (Facilities) to oversee the day-to-day operational management of our residential property portfolio. The successful candidate will be responsible for ensuring that maintenance, facilities, and property operations are executed efficiently while delivering an exceptional tenant experience. This role is ideal for an organised and technically minded professional who thrives in a fast-paced environment and can effectively manage multiple stakeholders. Key Responsibilities Oversee the day-to-day facilities management and operational requirements of assigned residential properties. Develop, implement, and monitor maintenance procedures to ensure both scheduled and reactive maintenance is completed efficiently. Manage and monitor maintenance requests through the Freshdesk ticketing system, ensuring timely responses and resolution. Prioritise urgent maintenance issues and maintain ongoing communication with tenants and stakeholders throughout the resolution process. Liaise with tenants, contractors, service providers, and internal teams regarding maintenance and operational matters. Supervise on-site handymen, including performance management and overtime administration. Coordinate move-in and move-out inspections, snagging, de-snagging, and reinstatement of units. Manage external contractors, including cleaning, security, gardening, waste management, and other facilities service providers. Procure maintenance materials and supplies while ensuring cost-effective purchasing practices. Conduct regular building inspections and identify maintenance or developmental issues requiring attention. Ensure compliance with Occupational Health and Safety legislation, fire regulations, and company standards. Maintain accurate maintenance schedules and records within the ticketing system. Capture maintenance updates and feedback on Freshdesk while ensuring compliance with POPIA requirements. Support Property Managers with maintenance planning and operational initiatives. Monitor maintenance expenditure and process recoverable maintenance charges where applicable. Produce monthly building inspection reports and provide operational feedback to management. Ensure maintenance recoveries are accurately processed in accordance with lease agreements. Coordinate annual servicing of fire equipment and ensure compliance with statutory and insurance requirements. Maintain accurate filing and archiving of operational documentation. Continuously identify opportunities to improve operational efficiency, service delivery, and tenant satisfaction. Minimum Requirements Matric Certificate Minimum 2 years experience in facilities management, property operations, maintenance coordination, or a similar role. Previous experience within the property management industry will be advantageous. Strong technical understanding of building maintenance and facilities operations. Experience using maintenance ticketing systems such as Freshdesk or similar platforms will be advantageous. Exposure to MDA or other property management software will be beneficial. Valid driver””””s licence and willingness to travel between properties will be advantageous. Skills and Competencies Excellent organisational and time management skills. Strong technical aptitude and practical problem-solving ability. Outstanding communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Customer-focused with a proactive and solutions-oriented approach. Strong analytical skills and attention to detail. Financial awareness with the ability to monitor maintenance costs and recoveries. Ability to build and maintain productive relationships with tenants, contractors, and service providers. Proficient in Microsoft Office applications. Self-motivated, adaptable, and capable of working independently while taking ownership of outcomes. Why Join Africrest Properties? Be part of a growing residential property management company. Opportunity to make a direct impact on operational excellence and tenant satisfaction. Dynamic and collaborative working environment. Permanent position based in Johannesburg. Interested candidates are invited to submit their CV, supporting documents together with your salary expectations. Only shortlisted applicants will be contacted.