Johannesburg: Senior Operations Specialist posted by Craven Cottage CC

March 11, 2026 Jobs in Central Johannesburg

Craven Cottage CC

Gauteng

Retail Management

Job Description

About the Role

We are seeking a highly skilled Senior Operations Specialist to join our team at Craven Cottage CC in Johannesburg. As the main point of contact for suppliers, agents, and guests, you will be responsible for ensuring operational accuracy and continuity throughout the travel process. If you have excellent communication skills, attention to detail, and a passion for wildlife and conservation, we encourage you to apply.

Key Responsibilities

Collaborate with Travel Designers from quoting to completion, ensuring operational accuracy and continuity.
Engage directly with agents and guests to collect and manage all required information, ensuring it’s accurately captured and communicated.
Act as the main contact for suppliers, reconfirm services, manage special requests, and coordinate value-adds for VIP guests.
Maintain up-to-date booking information, upload documents and compile itinerary materials for review.
Manage supplier invoices, payments, and ensure all services are paid prior to travel.
Monitor guest travel, resolve in-country issues and archive booking files post-travel.
Stay current on group’s camps and experiences across Southern & East Africa, and attend regular training to deepen destination expertise.
Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Requirements

Matric with Maths (Standard Grade or higher)

Tertiary qualification in Travel & Tourism or Hospitality

At least 4–5 years in a senior reservations operations role

Proven experience in customer service

Familiarity with TourPlan and Microsoft Office

Exceptional attention to detail, strong communication (English required, European languages advantageous)

Organisational skills

Creative, proactive, service-driven

Passionate about wildlife and conservation

View Job Plettenberg Bay: Head Chef posted by Craven Cottage CC

Able to work under pressure

Dedicated to customer satisfaction.

Qualifications

No qualifications mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail Management Jobs in Gauteng

In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.

Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.

Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.

Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.

View Job Thabazimbi: Financial Manager posted by Craven Cottage CC

Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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