Job Description
About the Role
The Service Delivery Coordinator plays a critical role in ensuring seamless fibre installation services across Johannesburg. This position requires strong organisational skills and excellent communication abilities to manage multiple work orders, coordinate with internal teams and external contractors, and provide exceptional customer service.
Key Responsibilities
- Confirm fibre installation appointments with customers prior to the scheduled date
- Arrange customer reminders via calendar invitations, text messages, and telephone calls
- Dispatch technicians and coordinate scheduling across installation crews
- Monitor installation jobs through to completion, ensuring all orders are resolved
- Ensure failed or incomplete installations are accurately documented and rescheduled where required
- Manage inbound fault and service-related work orders for existing customers
- Triage and assign fault calls to the appropriate field technician or support team
- Monitor resolution progress and provide customer updates when required
- Coordinate work orders relating to aerial and underground drop installations
- Manage cutover work orders and ensure appropriate sequencing with field crews
- Support site-specific routing activities required to complete customer installations
- Manage and document all work activities across the systems and platforms provided
- Maintain accurate records and ensure data integrity across operational tools
Requirements
- Matric or equivalent qualification
- Experience with work order management, dispatch coordination, and contractor tracking using operational systems
- Experience within ISP, telecommunications, fibre, or related operational environments (preferred)
- Strong organisational skills with the ability to manage multiple active work orders simultaneously
- Excellent written and verbal communication skills
- Strong command of spoken and written English
- Proficiency in Microsoft Excel and operational support tools
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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