Johannesburg: Showroom Coordinator – Johannesburg posted by BCE Food Service Equipment

About the Role

We are seeking an experienced Showroom Coordinator to join our team at BCE Food Service Equipment’s Head office in the West Rand, Johannesburg. As the face of our showroom, you will be responsible for ensuring that our showroom operations run smoothly and efficiently, while also driving traffic to the showroom and maintaining a world-class environment for our customers.

Key Responsibilities

• Showroom & Test Kitchen Management
• Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
• Ensure the appropriate BCE product range is replicated in the showroom.
• Scheduling of live demonstrations with the external sales team.
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns (i.e., product repair, electrical issues, maintenance issues, etc.).
• Administrative Duties
• Supports showroom by answering phones and email queries from customers.
• Provide administrative support for the internal and external sales team.
• Capture orders for customers in the showroom.
• Capture showroom traffic leads and appointments.
• Manage the diary for the test kitchen and showroom.
• Management of item labels and bin labels.
• Customer Interactions
• Consult with showroom customers and call-ins to understand their needs and wants.
• Answers questions and provides an engaging, tailored experience based upon customers requirements.
• Support BCEs key imperative for customer satisfaction and takes escalated calls from customers.
• Lead presentations or training sessions with customers in the showroom and test kitchen if need be.
• Demonstrates products to emphasise the features and benefits.
• Answer and research technical product questions.
• Sales & Marketing
• Drive traffic to the showroom by collaborating with the sales teams.
• Manage showroom traffic analytics and additional reporting as needed.
• Own and nurture relationships with walk-in showroom customers.
• Keep an updated awareness of competitive products.
• Continuously improve and maintain showroom and test kitchen marketing elements.

Requirements

• Grade 12 (or equivalent)
• Relevant tertiary qualification
• Computer literate (MS Office, SAP)
• Minimum of 3 years direct working experience in a customer service environment which includes dealing with a variety of queries and complaints.
• Proven experience of leading presentations and / or training sessions.
• Experience in a similar capacity in the same or similar industries.
• Understanding of the flow and layout of showrooms.

Salary & Benefits

Not specified