Job Description
About the Role
Join our dynamic team as a Store Manager at Lambton Mall in Johannesburg, where you’ll take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
Key Responsibilities
- Drive store performance to achieve and exceed sales targets.
- Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
- Ensure consistent implementation of merchandising and marketing standards.
- Attract and retain a strong and loyal customer base.
- Oversee inventory controls and ensure effective stock management.
- Monitor store performance in line with stock availability and customer demand.
- Ensure exceptional customer experiences that exceed expectations.
- Review and act on Mystery Shopper reports and customer feedback.
- Resolve product and service-related complaints quickly and effectively.
- Lead by example in reinforcing a customer-first culture among staff.
- Train, develop and motivate staff to reach full potential.
- Plan for succession and promote internal growth.
- Manage performance consistently and fairly.
- Foster a positive, engaging and productive working environment.
- Ensure strict adherence to company policies, systems, and procedures.
- Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
Requirements
Proven retail management experience
Strong leadership and people management skills
Excellent communication and organisational skills
Target and results-oriented mindset
Passion for customer service and retail excellence
Qualifications
Formal education/certifications not specified.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Gauteng
The retail sector in Gauteng is experiencing steady growth, with the demand for skilled professionals driving employment opportunities in various roles. Typically, this includes positions such as visual merchandising assistants, store managers, and logistics coordinators, among others. These careers often require individuals to be adaptable, flexible, and able to work in fast-paced environments.
When it comes to salaries, broad ranges can vary greatly depending on factors such as experience, company size, and industry sector. Typically, salaries for retail professionals in Gauteng generally fall within the following ranges: R40 000 – R80 000 per annum for entry-level positions, with more senior roles commanding salaries ranging from R80 000 – R150 000 per annum or more, depending on individual performance and qualifications.
Common skills required for other retail positions include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Typically, individuals in these roles also need to be proficient in Microsoft Office software, have basic computer literacy, and be able to lift heavy objects when necessary. Additionally, many employers place a high value on candidates who are customer-focused, flexible, and willing to learn and take on new challenges.
The retail industry sector commonly employs professionals in various roles, including financial services, technology, manufacturing, and e-commerce. These careers often involve working with data, managing inventory, and maintaining a clean and welcoming store environment for customers. Generally, individuals seeking employment in these sectors will need to have a solid understanding of the relevant industry and be able to apply their skills in a practical setting.
For career development, many retail professionals can expect opportunities for growth and advancement within their current organisation or by moving into new roles within related industries. Typically, this may involve completing additional training or education, gaining experience in leadership or management positions, or taking on special projects that showcase one’s skills and abilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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