Menu Close

Johannesburg: User Testing and Market Research posted by Tower Group

Johannesburg: User Testing and Market Research posted by Tower Group

Posted on 2025-04-30 00:00:00

Employer Tower Group
Category Other IT/Computer
Location Gauteng  / Johannesburg

Job Summary

Role purpose:

To conduct UX and market research for Vodacom Financial & Digital Lifestyle Services Digital & Marketing team. The responsible individual will need to handle day-to-day UX research activities including recruitment, planning and coordinating usability tests, observing and running of tests, documentation of insights, reporting and presenting outcomes to stakeholders. The person will have to support the UX team by maintaining an up to date view of our users digital habits, behaviours and needs. The objective is to support the UX lead in achieving research goals.

Key accountabilities and decision ownership
Conduct UX research for Vodacom Financial & Digital Lifestyle Services.
Design studies that address both user behavior and attitudes.
Conduct research using a wide variety of qualitative methods, subset of quantitative methods (i.e. surveys), and interpret analysis through the lens of UX, HCI (Human-Computer Interaction), and social science.
Recruit participants and assist UX designers in running user testing studies.
Generate insights, that both fuel ideation and evaluate designs.
Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
Create sound recommendations after each stage of testing and ideation based on research and user observations.
Research market, customers and potential customers to keep an up to date view of digital habits, behaviors and user needs.
Generate profiles to be used in the creation of empathy maps and personas.
Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately.
Work cross-functionally with UX designers and product management.
Support our UX design lead on studies and assist in achieving research goals.
Work with product leaders to prioritize research questions based on analysis of current knowledge, project goals, identified risks, and project impact. Identify best method or mix of methods to address research questions, with consideration for timeline and resources with minimal guidance.
Advise UX design team and product managers on research opportunities and best practices at all stages of an agile product development process.
Build strong stakeholder relationships, effectively to make decisions based on a strong understanding of business, customer and design tradeoffs.
Participate in team activities and team planning with the aim of improving team skills, awareness and quality of work.
Present results from usability tests and other user research to project teams.
Monitor statistics and analytics (such as Adobe Analytics) across sites with an aim of obtaining a better understanding of user behaviour and improving user journeys.
Actively work on improving user experience and engagement across all our sites and products.
Evangelise good user experience, demonstrating measurable value to other team-members and stakeholders, and encouraging a culture of UX.
Foster a healthy tension between stakeholders, encouraging discussions that take into account business needs, user needs, and what is possible. Core competencies, knowledge and experience
Competencies:
Comprehensive knowledge in a variety of industry-centric qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary ethnographic studies, unmoderated remote studies, paper prototyping, surveys, A/B testing and Card sorting.
Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, and product management.
Knowledge of quantitative, behavioral analysis, and statistical concepts
Experience with survey research (questionnaire design, sampling, analysis).
Experience working in a collaborative team and working directly with developers for implementation of designs
Excellent communication (presentation and interpersonal skills )
Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results.
Experience in creating user testing scripts and leading testing sessions.
Experience creating UX test protocols, specifications and presentations.
Good understanding of UX and UCD design principles.
Experience working with Agile processes.

View Job  Cape Town: German and Dutch Speaking Agents posted by Mindmatch Consulting

Must have technical / professional qualifications:
5 – 8 Years’ experience within a Design Research role

Preferred Qualification
Degree in the humanities: Psychology, Sociology, Politics, Anthropology, etc
Commerce Degree is also welcome
Post graduate qualification is an added bonus

Preferred Certifications
Usability Analyst Certification

Type of Exposure
In-depth understanding of human behaviour
Ethnography
Human Computer Interactions
Behavioural studies
Translating behaviour to create predictive models
Analysing and interpreting quantitative and qualitative data
Communicating Research results to stakeholders
Finding better/new ways to do things / improve / redesign

Technical / Professional Knowledge
UX design
Research + testing
Market awareness
Concept presentation
Communication and negotiation
Report writing

Behavioural Competencies
Relationship Building
Decision Making
Critical Appraisal
Analytical Thinking
Persuading & Influence
Active Listening
Perseverance, good work ethic and initiative.

Key performance indicators [max 3]:
Facilitate user experience research into the design of products and services and design interfaces to effectively communicate the brand and enrich the customers experience.
Advocate for the end-user throughout the development process and work closely with other members of the Design Team to craft a world-class user experience
Conduct research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively.

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in

View Job  Cape Town: Full-Stack Developer posted by Hire Resolve

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg West: Sales Manager – sales to FMCG & Food Service posted by BizGro

A leading Food Manufacturer seeks an experienced Sales Management Professional to call on both existing potential food distributors hospitality Clients in...


View Job
Sales Manager – sales to FMCG & Food Service

Johannesburg: Operations & HR manager posted by African Premier Traders

The HR and Operations Manager is responsible for overseeing both human resources and daily operational functions within the organization. Key duties include...


View Job
Operations & HR manager

Johannesburg North: Sectional Title Portfolio Manager – WITH PADDOCKS posted by Sheli Placements

Sectional Title Portfolio ManagerAre you a detail-oriented individual with a passion for property management? We are currently seeking a Sectional Title...


View Job
Sectional Title Portfolio Manager – WITH PADDOCKS

Johannesburg: Trust Officer / Fiduciary Specialist (JB5087) posted by Kontak Recruitment

Trust Officer Fiduciary Specialist JB5087 Woodmead, Johannesburg Office BasedR45 000 - R55 000 CTC per monthProvident Fund, Group RiskPermanentA leading...


View Job
Trust Officer / Fiduciary Specialist (JB5087)

Johannesburg North: Housekeeper posted by Private

Couple wanted for domestic and garden work . Cooking required . Pleasant disposition and honesty a must . Competitive salary and working conditions.


View Job
Housekeeper

Johannesburg: Client Growth Specialist (JB5088) posted by Kontak Recruitment

Client Growth Specialist JB5088Fully Remote Suitable for candidates based in South African OnlyR20 000 to R25 000 a month CommissionPermanentA company that...


View Job
Client Growth Specialist (JB5088)

Johannesburg West: Millwright posted by Geo stott

Looking for a qualified millwright, trade tested. Must have good references min of 15 years on the job experience in the steel manufacturing industry. Not...


View Job
Millwright

Johannesburg: Security Site Manager – Estates posted by 24/7 Security Services

247 Security is looking for an Estate Security Site Manager with extensive experience within the Security Environment.The following criteria will be our...


View Job
Security Site Manager – Estates

Johannesburg: Assistant Site Manager – Estates posted by 24/7 Security Services

247 Security is looking for an Assistant Site Manager with extensive experience within the Security Environment.The following criteria will be our basis for...


View Job
Assistant Site Manager – Estates

Johannesburg: Special Operations Cluster Manager – Urgently Needed posted by 24/7 Security Services

247 Security is looking for a Special Operations Cluster Manager with extensive experience within the Security Environment. This person would be based at 8...


View Job
Special Operations Cluster Manager – Urgently Needed

Johannesburg: Senior Events Manager (JB5095) posted by Kontak Recruitment

Senior Events Manager JB5095 Parkhurst, Gauteng R20 000 to R25 000 Highly NegotiablePermanent Lead the planning, execution, and management of high-profile...

View Job  Johannesburg: Pharmacy Premium Sales Representative - JHB - Park Town posted by MJM RECRUITMENT

View Job
Senior Events Manager (JB5095)

Johannesburg City: IT Facilitator posted by Sparrow FET College

Are you passionate about IT, Cloud Computing, and empowering the next generation of tech talent? We are seeking an experienced IT Technical Support...


View Job
IT Facilitator

Johannesburg: Senior Bookkeeper & Payroll Administrator (JB5098) posted by Kontak Recruitment

Senior Bookkeeper Payroll Administrator JB5098 Lanseria, JohannesburgR45 000 - R60 000 including benefitsDuration Initial 6-month contract not probation,...


View Job
Senior Bookkeeper & Payroll Administrator (JB5098)

Johannesburg: Site Manager (Retail/Warehouse) posted by 24/7 Security Services

247 Security is looking for a Site Manager with extensive experience within the Security Environment. This person would be based in Johannesburg,...


View Job
Site Manager (Retail/Warehouse)

Johannesburg: Nissan New Car Sales Executive – Urgently needed posted by Corporate Dealership Placements – JHB

Nissan New Car Sales Executive R12000 Neg Commission Company Car Johannesburg NorthWe are looking for a fantastic new car sales executive for a Nissan...


View Job
Nissan New Car Sales Executive – Urgently needed

Johannesburg: Barman – Urgently posted by Blueberry Hill Hotel

A well organized person who can do cocktails, stock count and coffees.


View Job
Barman – Urgently

Johannesburg: Service Advisor – Urgently needed posted by Corporate Dealership Placements – JHB

Service Advisor - Chery R15000 - R18000, Incentives Johannesburg NorthOur client is looking for an experienced Service Advisor with dealership experience...


View Job
Service Advisor – Urgently needed

Johannesburg West: Sales Professionals posted by Phoenix Wealth

Do you have Matric Grade 12Do you have 4-5 years experience in sales?Do you have your own reliable transportAre you able to negotiate a successful sales...


View Job
Sales Professionals

Johannesburg: Sales Manager – Steel Trade and Manufacturing (JB5102) posted by Kontak Recruitment

Sales Manager - Steel Trade and Manufacturing JB5102Johannesburg, Gauteng R40 000 - R60 000 CTC per month PermanentOur client, a leading global corporation...


View Job
Sales Manager – Steel Trade and Manufacturing (JB5102)

Johannesburg South: HEALTH & SAFETY OFFICER – permanent position posted by SAKA GROUP

Your ResponsibilitiesOversee and implement health and safety policies on-site.Conduct risk assessments and identify potential hazards.Ensure compliance with...


View Job
HEALTH & SAFETY OFFICER – permanent position

Johannesburg: “External Sales Representative posted by Kontak Recruitment

External Sales Representative- PlumbingPipingPlastic Manufacturing Industry JB5111 Johannesburg, GautengR22,000 basic plus fuel allowance and company...


View Job
“External Sales Representative

Johannesburg South: PLUMBER – URGENTLY NEEDED posted by Holobye Trading

PLUMBER X 5Holobye Trading 2 Pty Ltd is looking to hire 5 X Plumbers on a permanent basis.REQUIREMENTSSuitable Candidate should be registered with Institute...


View Job
PLUMBER – URGENTLY NEEDED

Johannesburg South: ELECTRICIAN – URGENTLY NEEDED posted by Holobye Trading

ELECTRICIAN X 3Holobye Trading 2 Pty Ltd is looking to hire 3 X TECHNICIANS.REQUIREMENTSSuitable Candidates should be a Registered Electrician,Must have...


View Job
ELECTRICIAN – URGENTLY NEEDED

Johannesburg: Junior Financial Controller (JB5121) posted by Kontak Recruitment

Junior Financial Controller JB5121 Randpark Ridge, JohannesburgR25 000 - R30 000 CTC per monthPermanentA French-speaking, dynamic and detail-oriented Junior...


View Job
Junior Financial Controller (JB5121)

Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area