Johannesburg: User Testing and Market Research posted by Tower Group

January 14, 2026 Jobs in Central Johannesburg

Job Description

About the Role

We are seeking a highly experienced User Testing and Market Researcher to join our team at Tower Group. As a UX research expert, you will be responsible for conducting UX and market research for Vodacom Financial & Digital Lifestyle Services, ensuring that our products and services meet the needs of our users. You will work closely with our UX design team to gather insights, analyze data, and inform design decisions.

Key Responsibilities

Conduct UX research for Vodacom Financial & Digital Lifestyle Services
Design studies that address both user behavior and attitudes
Recruit participants and assist UX designers in running user testing studies
Generate insights that fuel ideation and evaluate designs
Research the latest visual design, UI, and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
Conduct best practice research to develop and improve UI and interaction design to solve end-user problems effectively
Create sound recommendations after each stage of testing and ideation based on research and user observations
Research market, customers, and potential customers to keep an up-to-date view of digital habits, behaviors, and user needs
Generate profiles to be used in the creation of empathy maps and personas

Requirements

Comprehensive knowledge in a variety of industry-centric qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary ethnographic studies, unmoderated remote studies, paper prototyping, surveys, A/B testing, and card sorting
Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, and product management
Knowledge of quantitative, behavioral analysis, and statistical concepts
Experience working in a collaborative team and working directly with developers for implementation of designs
Excellent communication (presentation and interpersonal skills)
Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results

View Job Cape Town: Plumber posted by JenRecruitment

Qualifications

5 – 8 Years’ experience within a Design Research role
Degree in the humanities: Psychology, Sociology, Politics, Anthropology, etc.
Commerce Degree is also welcome
Postgraduate qualification is an added bonus

Salary & Benefits

The salary for this position is R [amount] per annum, paid monthly. The benefits package includes [list any benefits mentioned in the original job description].

How to Apply

To apply for this role, please submit your CV and a cover letter explaining why you are interested in this position and how your skills and experience align with the requirements of the job.

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View Job Cape Town: Front-end web developer posted by Goldman Tech

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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