Limpopo: Lodge Manager & Field Guide Couple posted by Wild Dreams Hospitality

About the Role

Wild Dreams Hospitality is seeking an exceptional hospitality couple to lead and guide the guest experience at our unique, off-the-beaten-track lodge in Limpopo. As a luxury safari destination, we offer breathtaking views of the Waterberg mountains and Marakele plains, nestled into the cliffs of a malaria-free Big Five reserve. Our ideal candidates will share our passion for delivering exceptional guest experiences, working collaboratively as a team to create unforgettable stays.

Key Responsibilities

• Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.
• Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement.
• Respond promptly and graciously to all guest queries, complaints, and special requests; use all feedback as a learning platform.
• Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required.
• Conduct regular guest briefings and ensure all activities and experiences run seamlessly.

Requirements

• Minimum of 3-5 years’ experience in a senior lodge management or guest services role in a 5-star safari or boutique hotel environment.
• Proven track record in delivering exceptional guest experiences.
• Strong leadership and interpersonal skills – a natural motivator and team player.
• Excellent communication skills, both written and verbal.
• High level of professionalism, emotional maturity, and flexibility.
• Organized, with exceptional attention to detail and problem-solving skills.
• Solid knowledge of lodge operations and luxury guest expectations.

Qualifications

• No formal education or qualifications required.

Salary & Benefits

• Competitive salary package to be discussed during the interview process.

About the Field Guide Position

As a Field Guide at Wild Dreams Hospitality, you will embody the spirit of Marataba’s wilderness – engaging guests with exceptional guiding, ecological storytelling, and tailored safari experiences. This role is more than a job – it’s a calling to share nature’s wonder with insight and humility.

Key Responsibilities

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets.
• Perform all Field Guide functions according to the standards of FGASA and the company Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the Wildlife and operating area.

Requirements

• FGASA Nature Site Guide (NQF4 and Trails Guide qualification)
• ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the company Guiding culture.

Qualifications

• No formal education or qualifications required.

What We’re Looking For in You (Couple Requirements)

• A dynamic, mature couple with 5-star safari lodge experience.
• A shared passion for guest delight, hospitality excellence, and nature.
• Strong interpersonal and communication skills
• High emotional intelligence, adaptability, and problem-solving capabilities.
• Both roles must hold valid driver’s licenses and appropriate certifications.