Midrand: Parts Outbound Team Leader (Parts Distribution Centre) – Gauteng, Midrand posted by Select Motor Recruitment

About the Role

The Parts Outbound Team Leader role at our dealership in Midrand requires a highly motivated and experienced professional to lead our outbound sales team, ensuring we achieve daily, weekly, and monthly targets while maintaining exceptional customer interactions.

Key Responsibilities

• Lead, coach, and motivate the outbound sales/BDC team to achieve daily, weekly, and monthly targets
• Monitor individual and team KPIs including call volumes, appointments booked, show rates, and conversions
• Conduct regular performance reviews, coaching sessions, and call listening
• Manage staff scheduling, attendance, discipline, and ongoing training

• Oversee outbound calling campaigns for new, pre-owned, service retention, and marketing initiatives
• Ensure all leads are contacted within agreed SLA timeframes
• Drive appointment setting for the new and used vehicle sales departments
• Ensure accurate lead allocation, follow-ups, and feedback to sales managers

• Compile and present daily, weekly, and monthly performance reports
• Track campaign effectiveness and recommend improvements
• Maintain CRM data accuracy and compliance with dealership processes
• Ensure adherence to POPIA, FICA (where applicable), and OEM standards

• Ensure a high standard of customer interaction and professionalism
• Handle escalated customer queries or complaints related to outbound interactions
• Align outbound messaging with dealership brand, promotions, and OEM guidelines

• Work closely with Sales Managers, Marketing, and F&I to maximise conversion opportunities
• Assist in planning outbound campaigns aligned to sales targets and marketing initiatives
• Contribute to continuous improvement of outbound processes and scripts

Requirements

• Matric (Grade 12) – essential
• 3+ years’ experience in outbound sales, call centre, or BDC environment within the motor industry
• Minimum 1–2 years’ experience in a team leader or supervisory role
• Strong understanding of passenger vehicle sales processes
• Experience working with CRM systems and outbound dialler platforms

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary details not specified.

Note for Applicants

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.