Job Description
About the Role
The ServiceNow ITSM Practitioner Implementer will play a critical role in configuring, customising, and implementing ServiceNow ITSM and CMDB solutions to support Comsol’s internal IT service management processes and operational workflows. This role is focused specifically on the ITSM and CMDB modules within ServiceNow, ensuring that internal IT services are well-managed, incidents and changes are tracked effectively, and the CMDB accurately reflects the organisation’s infrastructure and service landscape.
Key Responsibilities
- Implement, configure, and maintain ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, and Request Fulfillment
- Configure and maintain the CMDB, ensuring accurate representation of infrastructure assets, services, and their relationships
- Develop and maintain Service Catalog items, Record Producers, and Request Fulfillment workflows for internal IT service delivery
- Configure workflows, forms, business rules, UI policies, and client scripts specific to ITSM and CMDB requirements
- Ensure proper configuration of user roles, groups, and access controls (ACLs) within the ITSM/CMDB domain
- Implement and maintain SLA definitions, escalation rules, and notification workflows for incident and change processes
- Support Knowledge Management configuration to enable self-service resolution and reduce incident volumes
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- ServiceNow Certified Implementation Specialist (CIS) in ITSM is required
- ServiceNow Certified System Administrator (CSA) is required
- ITIL Foundation certification is strongly preferred
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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