Pietermaritzburg: Showroom Manager- Midlands Mall posted by homechoice

homechoice is a leading South African homeware retailer. For over 40 years weve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. The Showroom Manager is accountable for the overall performance and day-to-day management of a homechoice showroom. This role ensures the delivery of sales targets, high operational standards, exceptional customer experience, effective people leadership, and strong financial and stock controls in line with homechoice policies and values. What you will love doing in this role Sales & Commercial Performance Drive showroom sales performance against agreed targets, budgets, growth objectives, and comparable store performance. Lead daily performance discussions and morning huddles, setting clear sales priorities and daily targets. Monitor hourly, daily, weekly, and monthly individual and team performance. Coach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition. Ensure calling lists are actioned daily to manage cancellations and returns in line with business thresholds. Monitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required. Ensure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities. Attend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission. Customer Experience Deliver a consistent, high-quality customer experience aligned to the homechoice brand promise. Ensure customers are informed of promotions, product features, ordering processes, delivery expectations, and after-sales support. Manage customer escalations professionally and timeously via approved internal channels. Ensure sufficient staffing, visibility, and engagement on the sales floor, particularly during peak trading periods. People Leadership & Workforce Management Lead, motivate, and inspire a diverse showroom team to achieve individual and collective targets. Allocate clear performance expectations and monitor achievement against targets. Optimize staff scheduling and workforce planning to support peak trading periods and training requirements. Ensure leave, attendance, and schedules are managed and captured accurately on approved systems. Build capability through coaching, one-on-one engagement, and regular performance feedback. Recognize, reward, and address performance appropriately in line with company guidelines. Training & Development Ensure all new employees complete induction, policy training, and required signoffs. Actively participate in and support all required training interventions, including in-store and formal programmes. Ensure training registers, confirmations, and feedback are completed and submitted timeously. Ensure staff schedules support attendance at required training and development initiatives. Conduct follow-up coaching and sign-off to embed learning and address skills gaps. Operational Excellence & Store Standards Maintain high standards of visual merchandising, housekeeping, and showroom presentation always. Ensure promotions and visual changes are implemented accurately and signed off as required. Conduct daily floor walks to identify risks, gaps, and non-compliance, addressing these immediately. Implement and track action plans arising from store visits, audits, and performance reviews. Ensure all policies, procedures, and operational standards are adhered to and acknowledged by staff. Financial Management & Expense Control Manage controllable expenses within approved budgets. Ensure accurate reconciliation and submission of expense documentation within required timeframes. Oversee cash handling, float management, reconciliations, and discrepancy management in line with policy. Investigate, manage, and escalate variances and discrepancies timeously. Stock Management & Shrinkage Control Ensure compliance with all receiving storage, scanning, and stock movement processes. Monitor parcel tracking, ageing stock, collections, and follow-ups to prevent returns and losses. Ensure accurate weekly stock file updates and timeous movement of obsolete or liquidation stock. Maintain organized stockrooms in line with layout and identification standards to prevent damage. Manage floor, supplier, and delivery damages in line with approved processes. Prepare for and manage stock takes, ensuring accuracy, readiness, and shrinkage targets are achieved. Compliance, Governance & Systems Ensure all employees are compliant with system access requirements and mandatory training prior to access being granted. Maintain accurate records, documentation, and signoffs required for audit and governance purposes. Ensure maintenance issues are logged and followed up via approved internal systems. Act as a role model for ethical conduct, accountability, and adherence to governance standards. What youll need to do this role Minimum of 5 years experience in a retail, sales-driven environment. Minimum of 5 years experience leading and managing teams. Proven ability to manage performance, expenses, shrinkage, and customer service. Matric (Grade 12) or equivalent. A tertiary qualification in Retail, Sales, or Marketing. Strong computer literacy and experience using retail systems and MS Office. Strong communication, leadership, and interpersonal skills. Ability to work shifts, weekends, and public holidays. Clear credit and criminal record. What we will love about you Customer-focused with a strong commercial mindset. Ethical, accountable, and professional in all interactions. Strong planning, organisational, and problem-solving skills. Resilient and able to perform under pressure in a fast-paced environment. Inclusive leader who values teamwork and collaboration. Behaviors we love Wow my customer Walk in my customers shoes Deliver on my promises Deliver insight-led solutions my customers need Treat the business as my own Take accountability Be curious, creative & explore opportunities Do it right & at the right time Play as a team Be helpful Be inclusive Find the fun