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Pongola: Night Auditor (Luxury Lodge) – Pongola posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking a dedicated Night Auditor to deliver warm hospitality and unforgettable experiences at our luxury game lodge in Pongola. As the face of the hotel overnight, you will ensure smooth operations, guest satisfaction, and financial accuracy.

Key Responsibilities

  • Welcome late-arriving guests and assist with check-ins and queries
  • Be present and visible in guest areas and the front office throughout the night
  • Ensure all hotel areas remain neat, secure, and guest-ready overnight
  • Liaise with security and handle any irregularities with calm professionalism
  • Audit daily financial transactions, reconcile accounts, and run end-of-day procedures (Opera PMS)
  • Assist with wake-up calls, document handling, early check-outs, and breakfast pack coordination
  • Communicate guest feedback and important overnight information to the day team
  • Support with guest gifting, complaints, or special requests as needed

Requirements

  • Grade 12 Hospitality qualification preferred
  • At least 2 years’ experience in a 4–5* hotel environment
  • Familiarity with Opera, Micros POS, Asana and Microsoft Office
  • Fluent in English with excellent communication skills
  • Strong attention to detail and good judgment under pressure
  • Must be eligible to work in South Africa (valid work permit if not a citizen)
  • Familiarity with Zululand and the surrounding areas is a plus

Qualifications

  • Formal education/certifications: None mentioned

Salary & Benefits

  • Salary details not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in UPhongolo

In UPhongolo, South Africa, the catering and hospitality industry is a significant sector, often contributing to the local economy through tourism, events, and everyday food service. Typically, this field experiences fluctuating demand, with peak seasons in summer and holiday periods. As such, professionals working in this sector must be adaptable and prepared for variable workload patterns.

Generally, catering and hospitality roles in UPhongolo offer a range of salary options, often falling within the R300 000 to R600 000 per annum bracket, depending on experience, company size, and industry sector. Salaries can vary widely due to factors such as qualifications, years of service, and specific job responsibilities. However, it is essential to note that actual salaries may differ significantly from these broad estimates.

Common skills for catering and hospitality roles typically include excellent communication and interpersonal skills, attention to detail, ability to multitask under pressure, basic knowledge of food preparation and presentation, strong customer service skills, organisational and time management abilities, and a willingness to work flexible hours. In some cases, technical certifications or specific industry qualifications may also be beneficial for career advancement.

The catering and hospitality industry is diverse, with various sectors employing these roles. Financial services sector establishments often have large food and beverage operations, while technology companies may host corporate events requiring catering services. Manufacturing and retail industries also frequently require catering staff to manage their in-house restaurants or canteens.

In this field, career development opportunities are common. Many professionals start as entry-level positions or trainees and progress to management roles or specialist areas such as food and beverage control or menu planning after a few years of experience. Additionally, there are various training programs and certifications available for those looking to advance their skills or transition into related fields like hotel management or culinary arts.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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