Job Description
About the Role
We are seeking a highly skilled CRM Consultant to join our team in Pretoria. As a key member of our organization, you will be responsible for providing expert advice and support to our pharmacy clients, utilizing your strong analytical skills and experience with CRM systems.
Key Responsibilities
- Maintain a healthy Pharmacy Health Score across all allocated pharmacies
- Record, monitor, and address all pharmacy-related queries within a 24-hour turnaround time
- Perform pharmacy setup validations to support effective on-boarding and day-to-day operations
- Manage pharmacy-related data, reporting, and analytical activities
- Coordinate introductions and on-boarding processes for new pharmacy partners
- Manage and support the full Pharmacy Journey lifecycle
- Conduct two monthly engagement sessions with assigned pharmacies, including Operational and Owner meetings
- Track data feeds and monitor activation performance metrics
- Create and distribute campaign recommendations aimed at improving engagement and performance
- Ensure compliance with consent management processes and data governance requirements
- Provide consistent, accurate reporting and feedback to management
- Establish and maintain strong, long-term relationships with pharmacy clients
Requirements
- Grade 12 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong working knowledge of Excel (data analysis, reporting, dashboards preferred)
- Professional telephone manner with confidence in client interaction
- Strong analytical skills with the ability to interpret and present data clearly and effectively
- Ability to effectively manage multiple clients, tasks, and competing priorities simultaneously
- Strong administrative, organisational, and attention-to-detail skills
- Strong problem-solving capabilities with a customer-focused approach
- Experience with CRM systems
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
(No salary or benefits information mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Healthcare / nursing Jobs in Tshwane
The healthcare sector in Tshwane is a significant contributor to the local economy, with various institutions and hospitals requiring skilled professionals to provide quality patient care. Generally, job seekers in this field can expect a dynamic and rewarding work environment, with opportunities for professional growth and development.
Typically, salaries for healthcare professionals in Tshwane vary widely depending on factors such as experience, company size, industry sector, and qualifications. For example, registered nurses often earn salaries within the range of R600 000 to R1 200 000 per annum, while more senior positions or those in management roles may command higher salaries. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for healthcare professionals in Tshwane include strong communication and interpersonal skills, the ability to work effectively in a team environment, attention to detail, and excellent problem-solving abilities. Additionally, many employers place a high value on IT literacy, with proficiency in electronic health records systems being increasingly common. Other important skills include empathy, adaptability, and a commitment to delivering high-quality patient care.
The healthcare sector is a significant employer across various industries, including the public health sector, private hospitals, and long-term care facilities. Financial services sector providers often employ nurses and other healthcare professionals in their hospitals or clinics, while technology industry companies may require medical professionals with expertise in digital health solutions. Manufacturing sector employers may also need healthcare staff to support their employee wellness programs.
Career development opportunities are plentiful for healthcare professionals in Tshwane, with many institutions offering training and development programs to help employees advance their careers. Typically, career progression paths involve taking on additional responsibilities, pursuing further education or qualifications, and moving into leadership roles. With experience and expertise, healthcare professionals can also pursue specialized interests, such as nurse education or clinical research.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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