Pretoria: Sales Floor Team Leader (Media and Printing) posted by AtripleA recruitment & temps

About the Role

Our client in the Media and Printing Industry is seeking a highly skilled Sales Floor Team Leader to join their team. As a key member of the sales floor, you will be responsible for leading by example, achieving sales targets, and creating a positive work environment that promotes open communication and healthy competition.

Key Responsibilities

• Lead by example always

• One of your most important responsibilities will ensure your sales team achieves the sales targets set by management.

• Create a happy motivated environment that promotes open communication and healthy competitiveness.

• Provide reports as requested

• Ensure strong communication and feedback opportunities

• Provide coaching to increase capability of the Sales Consultants

• Handling client enquiries

• Promote and motivate staff to Up sell and use Add-on with every client

• Effective time managing of yourself and team members

• Manage the team to ensure a high level of work ethics and professionalism are displayed

• Assist team with their development and day to day requirements

• Monitor that all staff are adhering to company policies

• Report any disciplinary issues

• Ensure that every order is correctly taken in and that the correct information is given to customer and production.

• Communicate all relevant information to your staff for example but not limited to promotions running, out of stock items, product changes or price changes.

• Identifying challenges and suggest possible solutions.

• Make sure your staff knows their shift schedule and take breaks in a co-ordinated manner and adheres to it.

• Ensuring that the displays and counter areas are up to standard

Requirements

Skills, experience, or attributes needed for this role. Please note that qualifications are not required for this position.

Qualifications

Formal education/certifications (Bachelor’s, LLB, Matric, etc.) are not required for this role. If you have any relevant certifications, please highlight them in your CV.

Salary & Benefits

Salary and benefits information is not available for this role. Please do not include a salary range or benefits package in your application.

Client Services

Achieve a level of impeccable client service and make sure all your staff meets this goal.

Ensure all staff has an acceptable level of product knowledge so they can advise clients correctly.

Improve and suggest changes to ensure Client Satisfaction every single time.

Manage queues and allocate clients to correct most fitting department.

Ensure every client is acknowledges even if the staff is still busy with another client and won’t be able to assist immediately.

Always be professional, friendly, and patient toward clients

Ensure your staff communicates correct lead times and other relevant information.

Opening & Closing of Shop

Keep to the Lock up schedule!

When closing the shop ensure all doors are locked & the alarm is on.

Two people need to be present when the shop is being locked.

Cash Management

Keep to the Cash handling protocol at times.

Ensure the floats are issued in the morning and locked up at end of day.

The keys to the safe are not to be left on the premises.