Rustenburg: Key Account Manager posted by Jordan Human Resources

About the Role

As a Key Account Manager at Jordan Human Resources, you will be responsible for driving sales and market penetration of our Fixed products (Fibre, FWA) in Rustenburg. You will engage with potential customers, conduct door-to-door sales, and implement community activations to showcase product benefits. Your primary goal is to achieve or exceed monthly sales quotas while building strong relationships with customers.

Key Responsibilities

• Identify and engage potential customers in targeted areas to promote Fixed products (Fibre, FWA).
• Conduct door-to-door sales, community activations, and on-the-ground campaigns to showcase product benefits.
• Ensure clear demarcation between Direct Sales Teams and Business Partners Foot Soldiers to avoid any overlap.
• Achieve or exceed monthly sales quotas for Fixed products.

Customer Acquisition

• Educate customers on the benefits of high-speed Fixed connectivity for personal use.
• Accurately complete sales application forms and obtain the necessary customer documentation.
• Ensure a smooth onboarding process with clear communication and timelines, covering the entire sales cycle.

Relationship Management

• Build and maintain strong relationships with customers and provide ongoing support to improve adoption of Fixed products (Creating a presence in the areas allocated for sales).
• Act as the point of contact for initial customer queries, installation updates, and troubleshooting guidance (supported by regional teams and head office).
• Collaborate with the specialist to leverage any additional events happening in the area.

Territory Coverage

• Maximise customer reach in identified priority zones with high potential for Fixed product adoption.
• Provide daily/weekly market insights, including feedback on competitor Fixed products, pricing, and customer preferences (check-in).

Minimum Requirement

• Grade 12 and any related qualification (Preferably BCom in Demand and supply, or Communications).
• 3 – 5 years’ experience as a Key Account Manager in the Telecommunication industry.