Job Description
About the Role
At iStore Business, we don’t just support technology – we enable businesses to perform at their best. We’re looking for a Technical Support Consultant who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive.
Key Responsibilities
- Provide first- and second-line technical support across Apple devices, software, and business solutions
- Troubleshoot hardware, software, and network-related issues efficiently
- Manage and resolve support tickets within agreed SLAs
- Assist with device setups, configurations, and deployments
- Support Microsoft 365, cloud platforms, and collaboration tools
- Work closely with internal engineering and service delivery teams to resolve escalations
- Maintain clear documentation of issues, resolutions, and client environments
- Deliver a high-quality client experience with every interaction
Requirements
- 24 years experience in a technical support or helpdesk environment
- Strong understanding of Apple products (macOS, iOS) in a business environment
- Experience with Microsoft 365, Azure, or similar cloud platforms
- Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- Exposure to MDM solutions (Jamf, Intune, or similar) is advantageous
Qualifications
- Matric (essential)
- Relevant IT qualification (Diploma/Degree)
- CompTIA A / N (preferred)
- Apple or Microsoft certifications (advantageous)
Salary & Benefits
Not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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