Job Description
About the Role
Distinguished Estate, Hotel & Spa based close to Somerset West is seeking a capable and service-driven Reservations Agent to join their Reservations team, based at the hotel and supporting two private villa rentals within the collection. This role is ideal for someone who enjoys being at the heart of the guest journey ensuring a seamless experience from managing enquiries , converting bookings and ensuring each reservation is handled with care, accuracy and professionalism.
Key Responsibilities
- Handle all reservation enquiries and bookings via phone, email, and online platforms
- Manage bookings for Estate Hotel & Spa and two private villa rentals
- Process individual, group and conference reservations accurately
- Capture guest details, preferences, special requests and booking notes with care
- Coordinate booking information with Front Office, Rooms, Sales and Operations
- Maintain accurate records within reservation systems
- Communicate promotions, packages and relevant offers to guests
- Support a smooth guest experience through clear and timely communication
Requirements
- Grade 12 Formal hospitality qualification
- Previous experience in a hotel reservations or hospitality role is required
- Experience with Protel (Property Management System) is advantageous
- Experience using Nightsbridge or similar systems for villa or rental properties is advantageous
- Strong written and verbal communication skills
- Competency in Microsoft Office (Outlook, Word, Excel)
Qualifications
- Grade 12
Salary & Benefits
(Salary details not mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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