South Africa: Administration Clerk – NIGHT SHIFT – WORK FROM HOME posted by Tower Group
Posted on 2025-08-30 00:00:00
| Employer | Tower Group |
|---|---|
| Category | Other Professions |
| Location | South Africa / South Africa |
Job Summary
REMOTE WORK FROM HOME!
General Administration Assistant Night Shift
Hours: Monday to Friday | 1:00 AM 9:00 AM (SA Time)
Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa – creating exciting opportunities for motivated individuals!
They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.
Role Summary:
The role is working with one of their clients, helping them manage various administrative duties.
Key Responsibilities:
- General ad hoc administrative tasks as assigned by your customer
- Execute on service-related tasks
- Handle escalated customer issues and provide timely resolutions
- Assist in developing and implementing policies and procedures
- Maintain customer records, update databases, and ensure accurate documentation of interactions
- Data entry, order processing, quoting, researching, calendar management
- Respond to customer inquiries in a professional manner, through email, chat and calls
Requirements:
- Fluent in English (written and spoken)
- Minimum 3+ years admin experience
- Matric + tertiary qualification preferred (or equivalent experience)
- Strong understanding of admin principles, best practices, and problem-
solving techniques - Ability to manage and prioritise multiple customer requests efficiently.
- Proficient with CRM software and support tools
- Excellent interpersonal and problem-solving skills
- Strong interpersonal skills to build relationships with customers and internal teams.
- Able to work independently and follow processes
- High attention to detail
- Ability to work independently and make decisions while following company policies
- A proactive and customer-focused mindset with a commitment to service excellence
- Reliable internet (min 20Mbps)
- Dedicated, quiet home workspace
- Willingness to use productivity/time-tracking software
Preferred Skills:
- Proficient in Microsoft Office and Google Suite
- Quick to learn new systems and processes
- Exposure to AI tools like ChatGPT or Gemini
- Strong team player with independent working ability
Please note: This description provides an overview of the role and may evolve as the role develops.
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