Job Description
About the Role
We are seeking a dynamic couple to join our team as an Assistant General Management Couple at our rural coastal hotel. As a key member of our management team, you will support the General Manager in overseeing the full operation of the hotel, ensuring smooth daily operations, high service standards, financial control, and strong team leadership in a remote hospitality environment.
Key Responsibilities
- Hotel Operations Management: Oversee Front Office, Housekeeping, Food & Beverage, and Maintenance departments. Ensure smooth daily operations and service delivery. Act as Duty Manager when required. Maintain 4–5 star service standards.
- Guest Experience & Relations: Welcome and interact with guests. Handle guest complaints and service recovery professionally. Oversee guest feedback platforms (TripAdvisor, Google Reviews, etc.). Ensure memorable guest experiences aligned with the hotel’s brand.
- Food & Beverage Oversight: Supervise restaurant and bar operations. Ensure stock control and cost management. Monitor service standards and hygiene compliance. Work closely with Head Chef on menus and guest preferences.
- Staff Management: Lead and motivate departmental teams. Conduct daily briefings and staff training. Monitor performance and discipline where required. Foster a positive team culture in a rural environment.
- Maintenance & Property Care: Conduct daily property inspections. Report and manage maintenance issues. Ensure facilities and grounds are well maintained.
Requirements
- Education: Diploma or Degree in Hospitality Management, Hotel Management, Business Management, or related field.
- Food Safety/HACCP certification (advantageous).
- First Aid certification (advantageous).
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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