Job Description
About the Role
We are seeking an experienced Assistant Lodge Manager to join our Game Lodge in Greater Addo, who will take control of the Lodge in the absence of the General Manager. The ideal candidate will be responsible for handling operational issues and ensuring that all facilities and services operate to the required standards.
Key Responsibilities
- Ensure that Front Office is prepared to welcome guests daily and handle any overbooking/queries or other related matters.
- Ensure that Conference Facilities is prepared daily and Conference staff is prepared for daily service.
- Ensure that the Restaurant and Food and Beverage Facilities are prepared for service.
- Deal with guest requests to ensure a comfortable and pleasant stay.
- Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- Maintain the quality of welcome and check-in extended to guests always.
- Responsible for accurate and efficient accounts and guest billing processes.
- Train and motivate reception staff members and monitor work performance.
- Brand Management and maintaining brand standards.
- Staff Rostering
- Follow up weekly on Debtors, Bill backs and outstanding payments.
- Ensure Group check-ins and check-out are handled effectively.
- Oversee daily Operational requirements.
- Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- Keep up to date with room prices and special offers to provide accurate information to guests.
- Report any maintenance, breakage or cleanliness problems to the relevant manager.
- Assist with functions and events from time to time.
- Adhere to all safety and general company procedures and policies and implement the requirements.
Requirements
- Grade 12
- A formal hospitality qualification
- At least 3 years experience running a Game Lodge at 4 / 5* level
- A friendly and welcoming approach
- High standards of dress and presentation
- Ability to remain calm during busy periods and handle difficult situations
- The ability to work unsupervised
- Excellent interpersonal skills, including a pleasant telephone manner
- Good administrative skills, including experience of Semper or a similar Property Management System
- Ability to work well within a team and willingness to assist in all areas of service in the Lodge
- Previous experience in hospitality
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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