South Africa: Assistant Lodge General Manager – Greater Addo posted by Phoenix Recruitment

About the Role

We are seeking an experienced and skilled Assistant Lodge Manager to join our Game Lodge in Greater Addo, South Africa. In this role, you will be responsible for ensuring the smooth operation of the lodge in the absence of the General Manager, while also maintaining high standards of quality and service. You will be the face of the lodge, handling guest requests and complaints, and overseeing daily operational requirements.

Key Responsibilities

• Ensure that Front Office is prepared to welcome guests daily and handle any overbooking/queries or other related matters.
• Ensure that Conference Facilities is prepared daily and Conference staff is prepared for daily service.
• Ensure that the Restaurant and Food and Beverage Facilities are prepared for service.
• Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Maintain the quality of welcome and check-in extended to guests always.
• Responsible for accurate and efficient accounts and guest billing processes.
• Train and motivate reception staff members and monitor work performance.
• Brand Management and maintaining brand standards.
• Staff Rostering
• Follow up weekly on Debtors, Bill backs and outstanding payments.
• Ensure Group check-ins and check-out are handled effectively.
• Oversee daily Operational requirements.
• Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• Ensure that all reservations and cancellations are processed efficiently.
• Keep up to date with room prices and special offers to provide accurate information to guests.
• Report any maintenance, breakage or cleanliness problems to the relevant manager.
• Assist with functions and events from time to time.
• Adhere to all safety and general company procedures and policies and implement the requirements.
• Carry out any other duties or responsibilities as instructed by Management and Supervisors.

Requirements

• Grade 12
• A formal hospitality qualification
• At least 3 years’ experience running a Game Lodge at 4 / 5* level
• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during busy periods and handle difficult situations
• The ability to work unsupervised
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills, including experience of Semper or a similar Property Management System
• Ability to work well within a team and willingness to assist in all areas of service in the Lodge
• Previous experience in hospitality

Qualifications

• Formal hospitality qualification (if applicable)

Salary & Benefits

• Competitive salary will be discussed during the interview process.