South Africa: Butler/Waiter – Sj2613: Waterberg posted by Safari JOBS Ltd

About the Role

Join our luxury boutique lodge in the UNESCO-recognised Waterberg Biosphere Reserve as a Butler/Waiter, providing exceptional guest experiences and supporting our team in delivering refined hospitality. Our client is seeking mature, self-motivated individuals who demonstrate strong work ethic, excellent problem-solving abilities, and a genuine passion for hospitality and the natural environment.

Key Responsibilities

• Welcome guests on arrival and conduct room and lodge orientation tours
• Manage guest schedules, activity times, and daily flow
• Assist with guest activities and ensure smooth coordination
• Make basic coffees, cocktails, and lodge standard beverages
• Serve guests, take drink orders, and use the POS system correctly and accurately
• Control bar stock, monitor usage, and report low stock promptly
• Execute regular stock takes with high accuracy and maintain organised storage
• Ensure bar areas remain clean, stocked, and well organised
• Step in during crises or high pressure moments (urgent turn downs, room resets, guest requests)
• Assist housekeeping when therapists are busy with spa treatments
• Maintain a team first attitude to ensure seamless guest service
• Anticipate guest needs and act proactively to protect the overall experience
• Assist other departments when needed
• Uphold lodge hygiene, safety, and presentation standards
• Report maintenance issues promptly

Requirements

• Relevant experience in lodge service, waitering, bar service, or guest hosting
• Ability to make basic coffees, cocktails, and drinks; bar experience essential
• Confident, well spoken, and comfortable interacting with international guests
• Understanding or speaking of the Afrikaans language
• South African wine knowledge
• Valid driver’s licence (if not in possession of own vehicle)
• Excellent English fluency (written & verbal) – non-negotiable

Qualifications

• Relevant certificates and qualifications (to be provided during interview)

Salary & Benefits

• Gross monthly salary, approx. R7,000.00 negotiable
• DOE, qualifications etc to be discussed during interview
• Gratuities participation in the shared tip pool
• Lunch and dinner provided during rostered on duty period
• Private bedroom in staff housing, with communal bathroom and kitchen facilities
• Water and electricity included
• Uniform provided, excluding footwear
• Self-service laundry facilities available 6 days off per calendar month (May change according to operational needs)
• 15 days leave days per annum

Important Details

• The lodge is located within approximately 30km of Vaalwater, reached via a mostly rugged gravel road – successful candidates must be able to arrange their own transport for days off and personal errands.
• This is a remote, on-site living position with single accommodation; candidates must be comfortable living in a quiet, rural environment.
• Due to the nature of the accommodation and operational requirements: family, children, and pets cannot be accommodated.
• Must have access to Whatsapp video / Zoom / Microsoft Teams for initial interviews.
• Shortlisted candidates will be invited for an in-person interview at the property.
• Must be willing to potentially complete a personality and character assessment during the interview process.
• Must be willing to potentially undergo a criminal record check and polygraph examination prior to final appointment.