South Africa: Fraud/Claim with Online Purchases posted by O’Brien Recruitment

March 10, 2026 Jobs in South Africa

O'Brien Recruitment

South Africa

Other Finance/Accounting

Job Description

About the Role

We are seeking a contractor to join our team as a Fraud/Claims with Online Purchases specialist, where you will be responsible for investigating customer refund claims and identifying fraudulent activity. If you have a strong analytical mindset and excellent communication skills, we encourage you to apply.

Key Responsibilities

Conduct investigations into customer refund claims to identify those that may be fraudulent
Liaise with internal teams to manage and investigate refunds
Analyze refund data and make decisions on customer classifications based on data provided
Monitor and identify trends in refund claims at a customer level or store level
Work with the organization’s fraud system to ensure that refunds are processed according to established protocols and guidelines
Contact customers who display high refund claims rates to determine the legitimacy of their claims
Participate in training sessions on fraud prevention and process controls

Requirements

2-3 years of experience in fraud investigation
5+ years in a customer service contact center environment
Strong analytical, investigation, and problem-solving skills
Experience with fraud systems, refund protocols, tactics, and best practices
Excellent communication, collaboration, and interpersonal skills
Ability to have difficult conversations with customers

Qualifications

Matric (or equivalent)

Salary & Benefits

Note: Salary information not provided in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Finance/Accounting Jobs in South Africa

In the realm of finance and accounting in South Africa, industry trends indicate a strong demand for professionals with expertise in financial management, analysis, and planning. Typically, roles in this sector involve supporting the financial performance of an organization, ensuring compliance with regulatory requirements, and providing strategic advice to senior management. Generally, career prospects are promising, particularly for those with advanced qualifications or relevant work experience.

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Salaries for finance and accounting professionals in South Africa can vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may start within the R200 000 – R350 000 per annum range, while senior roles can command salaries ranging from R800 000 to over R1 million per annum. However, these figures are broad and can fluctuate based on market conditions, company needs, and individual performance.

Common skills required for finance and accounting professionals in South Africa include proficiency in financial software such as SAP, Microsoft Excel, and accounting systems; analytical and problem-solving abilities; strong communication and interpersonal skills; attention to detail and organizational prowess. Other essential skills may include knowledge of tax laws and regulations, financial modeling, and data analysis.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ finance and accounting professionals in South Africa. Financial services companies often require professionals with expertise in financial planning, risk management, and compliance. The technology industry demands professionals with experience in software implementation, cost analysis, and IT project management. Manufacturing sectors typically need accountants with knowledge of inventory management, supply chain optimization, and production planning.

Career development opportunities for finance and accounting professionals in South Africa are generally good, with many companies investing in training and development programs to enhance their employees’ skills. Typically, career progression involves moving into senior roles, such as financial manager, controller, or chief financial officer, where professionals can take on more strategic responsibilities and contribute to the organization’s growth and success.

View Job Paarl: Accountant - Paarl

This information provides general career guidance. Actual salaries and requirements vary by employer.

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