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South Africa: Front Desk Shift Leader

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Job Description

About the Role

We are seeking a highly skilled Front Office Shift Leader to join our dynamic team at The President Hotel. As the face of our hotel, you will be responsible for leading the front desk shift, managing check-ins and check-outs, and ensuring seamless operations. If you have a passion for delivering exceptional guest experiences and a knack for leadership, we want to hear from you.

Key Responsibilities

  • Run the Shift Like a Pro: Take full ownership of the Front Office during your shift
  • Lead and Support the Team: Lead and support the reception team to keep operations smooth and efficient
  • Manage Check-ins and Check-outs: Manage check-ins and check-outs seamlessly using OPERA PMS
  • Keep Standards High: Keep standards high, processes tight, and the team on track
  • Create Great Guest Experiences: Welcome guests with confidence, warmth, and professionalism
  • Handle VIP Arrivals: Handle VIP arrivals and special requests with ease
  • Resolve Guest Concerns: Step in and resolve guest concerns before they become problems
  • Lead from the Front: Stay visible on the floor, leading from the front, not behind a desk
  • Keep Operations Tight: Run structured shift handovers and team briefings
  • Monitor Arrivals and Departures: Monitor arrivals, departures, room status, and daily reports
  • Ensure Billing Accuracy: Ensure billing accuracy, cashier controls, and smooth shift closures
  • Work with Housekeeping and Other Departments: Work closely with Housekeeping and other departments to keep things flowing
  • Support Your Team: Help train, guide, and support reception team members
  • Step in Where Needed: Step in where needed, no ego, just teamwork
  • Stay on Top of the Details: Follow SOPs, financial controls, and reporting standards

Requirements

  • Matric Certificate (Grade 12)
  • Hospitality qualification or diploma (advantageous)
  • Minimum 3 to 4 years experience within a hotel front office
  • Proven experience leading or supervising reception shifts
  • Strong, hands-on OPERA PMS experience
  • Strong computer literacy, including OPERA PMS and Microsoft Office
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Qualifications

No specific qualifications mentioned.

Salary & Benefits

Competitive salary, company contribution to medical and pension.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

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Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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