Job Description
About the Role
We are seeking an experienced and operationally focused General Manager to lead one of our luxury lodges in Victoria Falls, Zimbabwe. The ideal candidate will have strong lodge and guest experience expertise, with the ability to lead teams in a high-touch, ultra-luxury environment.
Key Responsibilities
- Provide strong, visible leadership to the entire lodge team, including all Heads of Departments (Front Office, Housekeeping, Food & Beverage, Maintenance, Safari/Guiding, Finance, and Admin).
- Recruit, train, develop, and retain high-performing talent, with emphasis on building a skilled local team while upholding international luxury standards.
- Foster a positive, collaborative, and guest-focused culture that motivates staff to deliver personalised, high-touch service.
- Manage staffing levels, rosters, performance reviews, and employee development programmes.
Requirements
- Minimum 5–8 years’ progressive hospitality experience, with at least 3–5 years as General Manager (or Deputy GM in a similar sized operation) in a 5-star luxury lodge, safari camp, or boutique hotel — preferably in Africa.
- Proven track record managing luxury guest experiences and leading high-performing teams.
Qualifications
- Tertiary qualification in Hospitality Management, Tourism, or Business Administration is preferred.
Salary & Benefits
Competitive package for the right candidate.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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