Job Description
About the Role
We are seeking an experienced Guest Assistant to join our luxury boutique hotel in Franschhoek. As a key member of our front office team, you will provide exceptional service to guests, ensuring smooth check-in and check-out processes, addressing guest feedback, and collaborating with colleagues to maintain operational standards.
Key Responsibilities
- Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
- Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
- Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.
- Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.
- Always uphold a neat and tidy reception desk.
- Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready.
- Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.
- Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.
- Complete weekly and daily reports as per front desk shift procedures.
- Perform detailed PIT checks on each shift and compare to guest details on Protel.
- Highlight any maintenance issues or service deficiencies promptly to maintain the hotel’s standards.
Requirements
- Matric Certificate
- Tertiary qualification in Hospitality Management or Tourism (advantageous)
- Minimum of 2 years of experience in Front Office operations of a luxury hotel
- Proficient in use of various well-known Property Management systems
- Ability to work shifts, including night shift
- Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security, and Operational Finance
Qualifications
- None mentioned
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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