South Africa: Hospitality Training Manager posted by Craven Cottage CC

March 11, 2026 Jobs in South Africa

Craven Cottage CC

South Africa

Other Building/Construction/Mining

Job Description

About the Role

Craven Cottage CC is seeking a highly skilled Hospitality Training Manager to design and deliver training initiatives that drive exceptional service standards and employee performance. The successful candidate will be responsible for leading our team of trainers, developing curricula, and implementing training programs across all departments.

Key Responsibilities

Program Development: Design and deliver training initiatives covering service standards, technical skills, compliance, and safety.
Onboarding & Training: Conduct new hire inductions and ongoing skills workshops for all departments.
Performance Evaluation: Monitor staff performance, evaluate training effectiveness, and identify skill gaps.
Leadership Coaching: Mentor team leaders to support employee career growth and improve service quality.
Operational Standards: Ensure compliance with company procedures, health, safety, and brand standards.
Content Creation: Develop manuals, presentations, and digital, multimedia training aids.
Reporting & Strategy: Measure KPIs like guest satisfaction and staff retention to refine training initiatives.

Requirements

A degree in Hospitality Management, Human Resources, or related field

Proven experience in hospitality training, with a strong background in food & beverage, front office and luxury operations

Exceptional communication, interpersonal, presentation, and leadership abilities

Knowledge of training software, LMS, and property management systems (PMS)

Standard Operating Procedures (SOPs), grooming, and cross-cultural communication skills

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Building/Construction/Mining Jobs in South Africa

The construction, mining, and building industries are significant contributors to South Africa’s economy, employing a substantial workforce across the country. Typically, these industries require a diverse range of skills, and job seekers can expect a competitive salary for their efforts. However, it is essential to note that salaries can vary greatly depending on factors such as experience, company size, and industry sector.

In general, common skills required for roles in construction, mining, and building include technical knowledge of construction methods, materials, and safety protocols; communication and teamwork skills; problem-solving abilities; and a willingness to work at heights or in physically demanding environments. Often, employers also look for candidates with experience working in similar industries or with relevant certifications.

These industries are often found within sectors such as infrastructure development, property development, manufacturing, and natural resources extraction. Commonly, construction, mining, and building professionals can be found working on large-scale projects, such as roads, bridges, dams, and residential developments. Additionally, many roles exist in specialized fields like environmental management, quality control, and safety management.

Career progression paths for those in these industries are often focused on developing technical expertise, leadership skills, and industry knowledge. Typically, entry-level positions involve assisting senior engineers or technicians, while more experienced professionals may take on project management, supervisory, or directorial roles. Opportunities for career development exist through training programs, apprenticeships, and further education. Commonly, professionals in these industries choose to specialize in areas like construction management, mining engineering, or building design, which can lead to senior roles within their organizations or private practice.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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