Job Description
About the Role
We are seeking an experienced Duty Manager to join our team at a hotel located on a wine estate in the Stellenbosch/Brackenfell area. The successful candidate will be responsible for delivering exceptional guest experiences, ensuring seamless and personalised interactions across all touchpoints.
Key Responsibilities
- Serve as the primary coordinator and communicator between departments to align schedules, share relevant guest information, and support smooth operation of guest services.
- Monitor and manage guest information in the CRM, ensuring data is current, filtered appropriately, and leveraged to enhance personalised experiences.
- Act as the first point of contact for guest interactions across all touchpoints; anticipate guest needs and follow through to exceed expectations.
- Respond promptly and professionally to guest feedback and complaints, ensuring timely resolution and guest satisfaction.
- Collaborate closely with Front Office, Reservations, and all operational teams to deliver consistent, high-quality guest experiences.
- Compile, develop, and execute innovative guest experience initiatives that foster positive engagement and loyalty.
- Ensure the ambiance, presentation, and overall guest environment in all outlets is welcoming and meets brand standards.
- Coach and support staff across outlets to maintain high service standards and ensure competency in their guest-facing roles.
- Support the implementation of on-the-job training and continuous skills development programs to maximize team effectiveness.
Requirements
- Matric
- Tertiary qualification in Hospitality or Hotel Management
- Minimum of 3 years Duty Manager or Assistant Hotel Management experience
- Previous 5* Hotel experience would be advantageous
Qualifications
- None specified
Salary & Benefits
- Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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