Job Description
About the Role
We are seeking an experienced Hotel Manager to join our luxury boutique hotel in Ballito, KwaZulu-Natal. As a hands-on operational leader, you will support the General Manager in overseeing daily hotel operations, ensuring consistent service excellence, and driving a high-end guest experience across all departments.
Key Responsibilities
- Oversee daily operations across all hotel departments
- Lead Hosts and supervisory team members
- Ensure seamless and consistent service delivery
- Manage guest experience and service recovery processes
- Maintain and enforce operational and brand standards
- Support staff development and on-the-floor leadership
- Assist with cost control and operational efficiencies
- Maintain strong presence across the property (not office-based role)
- Work weekends and flexible shifts as required
Requirements
- 3–5 years’ experience in a senior operational hotel role
- Luxury or boutique hotel experience preferred
- Strong hands-on leadership approach
- Guest-focused with strong attention to detail
- Calm, professional, and effective under pressure
- Strong communication and team coordination skills
- Opera Cloud or similar hotel system experience advantageous
Qualifications
No formal education or certifications are required for this role.
Salary & Benefits
The salary range is R25,000 – R30,000 per month (live-out, depending on experience), with benefits including medical aid and provident fund contributions.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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