South Africa: Warranty Parts & Finance Controller

About the Role

The Warranty Parts & Finance Controller plays a critical role in ensuring full financial integrity of all warranty claims, while also coordinating activities between various teams to replace parts and manage warranty claim processes.

Key Responsibilities

• Ensure accurate claim formulation, parts processing, cost allocation, financial reporting, compliance with Group standards, and technical support to workshop personnel.
• Manage the complete warranty claim process using SAGA to ensure accurate technical defect reporting and compliance with Group standards.
• Validate repair orders in ElsaPro to confirm correct labour times, operating codes, and cost allocation.
• Review job cards and documentation to ensure accurate, error-free submissions.
• Process and allocate parts usage through DMS and SAP to maintain accurate job card costing.
• Complete daily job costing and assign expenses to the correct accounts to support accurate financial reporting.
• Recover costs for rejected claims through coordination with Payroll and Finance.
• Compile and distribute daily and monthly financial and operational reports for key stakeholders.
• Coordinate workshop activities for recalls, campaigns, and technical actions to ensure timeous completion.
• Coach workshop personnel on technical reporting requirements to improve claim quality.
• Identify and correct job card deficiencies using the open WIP system.
• Maintain accurate system configurations and labour rates in SAGA and DMS.
• Escalate system or financial discrepancies to Information Services and Cost Accounting.

Requirements

• Affirmative Action South African Citizen
• National Diploma/ Degree in Finance or Accounting
• Warranty Administration Certification
• Minimum 3 years’ motor industry experience within aftersales, coupled with warranty administration and financial control experience
• Experience in dealership or manufacturing workshop environment preferred
• Strong systems knowledge: SAGA/2, ElsaPro, SAP, Keyloop, DMS, iPartner, Group Retail Portal
• High numerical accuracy and analytical ability
• Advanced MS Office and Excel skills
• Strong communication and organizational skills

Qualifications

• Formal education/certifications (if applicable)

Salary & Benefits

• [Salary information not provided in the original description]