Job Description
About the Role
We are seeking an experienced Service Supervisor / Sommelier to join our luxury game lodge in Thabazimbi. As a key member of our team, you will be responsible for ensuring exceptional guest service and maintaining high standards of beverage quality and presentation.
Key Responsibilities
- Ensure consistency in services and products offered
- Monitor staff and patron activities to ensure liquor regulations are obeyed
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring required profit margins are met
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management
- Investigate guest complaints where required
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity
- Maintain par levels for crockery, cutlery, and glassware
- Review beverage menus and analyse recipes to determine labour and overhead costs and assign prices to menu items
- Maintain beverage and service equipment inventories and keep inventory records
- Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services
Requirements
- Grade 12
- 2 Year Diploma from the Cape Wine academy
- Qualification in Travel and Tourism (added advantage)
- Minimum of 1 year’ experience in a similar position
- Valid Driver’s Licence
- Sound Knowledge of TallOrder (advantage)
- Sound knowledge of the highest level of F&B customer service in a luxury environment
- Sound knowledge of local, regional and international wines, and other beverages
- Sound knowledge of food and cooking methods, product and supply
- Good knowledge and understanding of stock procedures and control
- Good knowledge on the operation of all appliances and equipment
- Good knowledge of hygiene and all cleaning products used
- Basic knowledge of planning, budgeting and departmental administration
Qualifications
No formal qualifications mentioned in the original job description.
Salary & Benefits
No salary information is provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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