Thabazimbi: Service Supervisor / Sommelier (Safari Lodge) – Thabazimbi posted by Phoenix Recruitment

About the Role

We are seeking an experienced Service Supervisor / Sommelier to join our luxury game lodge in Thabazimbi. As a key member of our team, you will be responsible for ensuring exceptional guest service and managing our beverage offerings. If you have a passion for wine and excellent customer service skills, we want to hear from you.

Key Responsibilities

• Ensure consistency in services and products offered
• Monitor staff and patron activities to ensure liquor regulations are obeyed
• Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met
• Assist in developing and implementing specialty drinks including welcome, morning and evening drinks
• Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management
• Investigate guest complaints where required
• Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity
• Maintain par levels for crockery, cutlery, and glassware
• Review beverage menus and analyse recipes to determine labour and overhead costs and assign prices to menu items
• Maintain beverage and service equipment inventories and keep inventory records
• Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services

Requirements

• Grade 12
• 2 Year Diploma from the Cape Wine academy
• Qualification in Travel and Tourism (advantage)
• A minimum of 1 year’ experience in a similar position
• Valid Driver’s Licence
• Sound Knowledge of TallOrder (advantage)
• Sound knowledge of the highest level of F&B customer service in a luxury environment
• Sound knowledge of local, regional and international wines, and other beverages
• Sound knowledge of food and cooking methods, product and supply
• Good knowledge and understanding of stock procedures and control
• Good knowledge on the operation of all appliances and equipment
• Good knowledge of hygiene and all cleaning products used
• Basic knowledge of planning, budgeting and departmental administration

Qualifications

• No qualifications mentioned in the original job description.

Salary & Benefits

• Salary details not specified in the original job description.