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Umhlanga Rocks: Returns Desk Technician

Job Description

Based full-time within a warehouse environment, the Returns Desk Technician is responsible for diagnosing, evaluating, and documenting returned mechanical and electrical products. This role requires a methodical, focused individual who thrives on structured processes. Key responsibilities Receive, book in, and systematically organize all returned products arriving at the warehouse. Disassemble, inspect, and test technical items to accurately pinpoint faults or defects. Conduct basic technical assessments to determine whether issues are manufacturing faults, installation errors, or misuse. Assist with the overall repair process, warranty validation, and replacement decisions. Record technical findings clearly and accurately within internal spreadsheet and tracking systems. Liaise closely with internal teams, including the warehouse, technical, and sales divisions. Requirements Minimum of 1 to 2 years of verifiable experience in a technical, hands-on role (such as electrical work, assembly/disassembly, repairs, or workshop environments). Proven ability to work comfortably with hand tools and interpret how physical products are put together. Demonstrated ability to troubleshoot technical faults systematically. Basic computer literacy, with specific operational knowledge of Microsoft Excel for accurate data capture. Good written and verbal communication skills in English. Must be reliably based within the greater Durban region for daily commuting to Mount Edgecombe. Attributes Exceptional attention to detail with a highly structured, process-driven workflow. An accountable individual who takes absolute ownership of workshop outcomes. Prefers a quiet, focused, and process-oriented environment over constant social interaction. Remuneration R8,000.0 R10,000.00 ; experience dependent Please note that only shortlisted candidates will be contacted

How to Apply

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About IT / Computing / Software Jobs in eThekwini

In the eThekwini metropolitan area, the IT and computing industry is experiencing steady growth, driven by the city’s strong economy and increasing demand for digital solutions. This trend is often reflected in job listings, with a wide range of positions available across various sectors. As a result, individuals with expertise in this field are well-positioned to capitalize on opportunities.

The salary range for IT and computing professionals in eThekwini can vary widely, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command salaries ranging from R400 000 to R600 000 per annum, while senior roles can exceed R1 million or more. However, these figures are only a rough guide, and actual salaries can differ significantly depending on individual circumstances.

Common skills for IT and computing professionals include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile. Additionally, many roles require strong analytical and problem-solving skills, as well as the ability to communicate technical concepts effectively. Other important skills may include expertise in cloud computing, data analytics, or cybersecurity.

The IT and computing industry is often found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries frequently post job openings for software developers, IT project managers, and other specialized roles. While these opportunities can be found across a range of companies, some well-known multinationals like Google and Microsoft also have a presence in eThekwini.

For those looking to advance their careers, there are many development opportunities available within the industry. Common career progression paths include moving from a junior developer role to a senior software engineer, or transitioning into a leadership position as an IT manager or director. Additionally, certifications like CompTIA A+ or ITIL Foundation can provide valuable skills and enhance employability. By developing these skills and staying up-to-date with industry trends, individuals in the eThekwini IT sector can build successful careers and capitalize on opportunities for growth and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in eThekwini, Jobs in KZN North Coast, Jobs in Umhlanga Rocks

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