Vaalwater: Butler posted by Bushwise

About the Role

As a Butler at Bushwise Lodge, you will be responsible for providing exceptional service to guests, ensuring their needs are met during their stay, and maintaining a clean and organized workspace.

Key Responsibilities

• Manage guest food and beverage preferences in the main lodge and suites.
• Work closely with other members of the lodge staff, including chefs and housekeeping, to ensure a seamless guest experience.
• Maintain a clean and organized workspace, including the deck restaurant, indoor restaurant, bar area, and main viewing deck.
• Manage inventory and order supplies from the stores as needed.
• Oversee special events or private dining experiences for guests.

Requirements

1. Previous experience in a similar role, preferably in a lodge or hospitality setting.

2. Excellent communication and interpersonal skills, with the ability to interact confidently and professionally with guests and colleagues.

3. Strong customer service orientation, with a focus on delivering exceptional guest experiences and building rapport with guests.

4. Ability to work effectively under pressure, multitask, and maintain composure during busy service periods.

5. Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by the Lodges operational needs.

Skills Required

• Customer Service: Exceptional customer service skills to provide friendly, attentive, and personalised service to guests, ensuring a positive dining and drinking experience.
• Communication: Strong verbal communication skills to interact effectively with guests, take orders accurately, and communicate with colleagues and management.
• Teamwork: Ability to work collaboratively with kitchen staff, and other Lodge team members to ensure smooth coordination of service and guest satisfaction.
• Attention to Detail: Meticulous attention to detail to accurately take orders, prepare beverages, and deliver food and drinks to guests according to their preferences and specifications.
• Multitasking: Proficiency in multitasking to handle multiple tasks simultaneously, such as taking orders, serving food and drinks, and attending to guest requests, especially during busy service periods.
• Problem-Solving: Strong problem-solving skills to address guest concerns or issues promptly and effectively, finding solutions to ensure guest satisfaction.
• Menu and Beverage Knowledge: Familiarity with the menu items, ingredients, preparation methods, and beverage offerings to provide recommendations, answer questions, and enhance the guest experience.
• Hygiene and Safety: Knowledge of food safety and hygiene standards, including proper food handling and sanitation practices, to maintain a clean and safe dining and bar environment.
• Flexibility: Adaptability to work varied shifts, including evenings, weekends, and holidays, and the ability to handle changing priorities and guest preferences in a dynamic environment.
• Physical Stamina: Physical stamina and endurance to stand for extended periods, carry trays of food and drinks, and navigate the dining and bar areas efficiently during busy service periods.

Salary & Benefits

Salary: R 6600 per month. Staff meals, uniform, and accommodation (shared accommodation) is provided. Work cycle: 21 days on, 7 days off.