Job Description
About the Role
Digital Decoded, a prestigious 5-star property located in the picturesque town of Wellington, is seeking an experienced Reservations Manager to lead and manage the reservations function. As part of our team, you will be responsible for overseeing all reservation operations, coaching and motivating the front office team to deliver exceptional guest service, and achieving financial objectives.
Key Responsibilities
- Lead the reservations and reception teams to deliver high-quality guest service
- Implement and uphold policies and procedures
- Monitor and manage individual and group bookings
- Drive revenue through effective upselling and yield management
- Collaborate closely with other departments to ensure seamless guest experiences
Requirements
- South African citizen or valid visa holder
- Matric / Grade 12 qualification
- Proven experience managing a reservations team within a hospitality environment
- Sound understanding of revenue management principles
- Strong leadership, interpersonal, and team-coaching skills
- Excellent communication skills (both written and verbal)
- Highly organized with strong time management and problem-solving abilities
- Proficient in MS Office and Property Management Systems (PMS)
Qualifications
- Matric / Grade 12 qualification
Salary & Benefits
Salary is market-related and based on experience. Live-in option available.
[DO NOT include a “How to Apply” section – this is added automatically]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Drakenstein
In the Drakenstein area, the catering and hospitality industry is a significant contributor to the local economy, with many establishments offering a range of services from fine dining to casual meals and events. Typically, jobs in this sector are available in various capacities, including front-of-house staff, kitchen assistants, and management positions. Generally, these roles require adaptability, strong communication skills, and attention to detail.
Salary ranges for catering and hospitality roles can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, entry-level positions may fall within the R20 000 – R40 000 per annum range, while more senior roles can command higher salaries, often ranging from R60 000 – R120 000 or more. However, these figures are only a rough guide, and actual salaries may differ based on individual circumstances.
Common skills for success in catering and hospitality include excellent communication and interpersonal skills, the ability to multitask and work under pressure, strong attention to detail and organisational abilities, and a passion for providing exceptional customer service. Typically, employers also look for candidates with experience working in food service or hospitality environments, as well as relevant certifications or training.
Industry sectors commonly employing catering and hospitality professionals include the tourism and leisure sector, corporate hospitality, fine dining establishments, and event management companies. These industries often require flexible scheduling and adaptability to meet changing demand. In addition to these traditional sectors, there is also a growing demand for catering and hospitality services in non-traditional settings, such as healthcare facilities and educational institutions.
For those looking to advance their careers in catering and hospitality, opportunities exist for training and development, including formal education and vocational training programs. Typically, experience in management or supervisory roles can lead to promotion to department head or general manager positions, while continuous learning and professional development are essential for career progression in this field. By focusing on building relevant skills and gaining industry experience, job seekers can position themselves for success in the catering and hospitality industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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