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Western Cape: Level 1 Support Technician posted by IntelliStaff

Job Description

About the Role

We are seeking a highly skilled and motivated Level 1 Support Technician to join our team in the Western Cape region. As a key member of our support infrastructure, you will be responsible for providing technical support for WiFi networks, switching infrastructure, and IPTV platforms, as well as assisting with networking and infrastructure tasks.

Key Responsibilities

  • Provide Level 1 support for WiFi networks, switching infrastructure, and IPTV platforms
  • Perform basic fault finding on network connectivity and IPTV-related issues
  • Monitor alerts and respond to incidents according to defined SLAs
  • Escalate unresolved or complex issues to Level 2 support with accurate diagnostics
  • Assist with basic switch configuration (VLANs, ports, PoE, basic QoS)
  • Support and troubleshoot WiFi access points and controllers
  • Work with enterprise network hardware including Ruckus, HPE, Aruba and similar vendors
  • Perform basic network checks (connectivity, cabling, device status)
  • Support IPTV solutions such as Hoist and LG Pro:Centric
  • Assist with TV provisioning, configuration, and channel testing
  • Perform basic IPTV troubleshooting (no signal, freezing, channel mapping issues)
  • Support hotel-room TV setups and basic middleware checks
  • Provide professional and friendly first-line support to customers
  • Communicate clearly with clients regarding issues, progress, and resolution
  • Log, update, and close tickets accurately in the service management system
  • Update knowledge base articles and troubleshooting guides
  • Maintain accurate ticket notes and resolution documentation

Requirements

  • 2–3 years’ experience in an IT support or service desk role
  • Understanding of TCP/IP networking fundamentals
  • WiFi concepts and troubleshooting
  • Network switches and port configurations
  • Exposure to enterprise networking hardware (Ruckus, HPE, Aruba or similar)
  • Basic experience supporting IPTV or video delivery systems
  • Comfortable working in a ticket-driven, SLA-based environment
  • Good communication and customer service skills
  • Willingness to work shifts or on-call (if required)

Qualifications

(No qualifications mentioned in the original job description)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Technician Jobs in Western Cape

In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.

Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.

Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.

The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.

Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in South Africa, Jobs in Western Cape

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