Western Cape: Safety & Security Manager posted by Craven Cottage CC

About the Role

The Safety & Security Manager will play a critical role in ensuring the well-being of our guests and staff, while also maintaining the highest standards of security and compliance within our hotel operations. This is an excellent opportunity for a seasoned professional to join our team and contribute their expertise to our dynamic environment.

Key Responsibilities

• Assist in the implementation and daily oversight of all security operations and hotel safety procedures.
• Provide leadership to the security team, ensuring discipline, performance, and continuous training.
• Act as the incident commander in the absence of the Director during emergency situations.
• Conduct regular risk assessments, patrols, audits, and inspections to identify hazards and ensure compliance with OHSA, PSIRA, POPIA, and fire safety regulations.
• Investigate incidents, compile reports, and follow through on corrective actions.
• Coordinate evacuation drills, fire equipment inspections, and safety briefings.
• Monitor and manage access control, surveillance systems, and contractor compliance.
• Support HOD’S in disciplinary and grievance processes involving security breaches or misconduct.
• Build positive working relationships with local authorities (SAPS, Fire, EMS) and private response companies.
• Ensure a guest-focused approach to safety and security, balancing hospitality and enforcement effectively.
• Be the hotel liaison with VVIP Guests and Groups.

Safety and Health Oversight

• Assist in the implementation, and monitoring of the hotel’s Health and Safety Management System in line with OHSA, ISO 45001, and local regulations.
• Conduct regular risk assessments, safety inspections, and HIRA processes across departments.
• Maintain accurate logs and records of incidents, near-misses, and safety concerns, ensuring prompt corrective and preventive actions (CAPA).
• Maintain an up-to-date record of all staff IOD’s. Completion of Annexure 1 forms after each incident.
• Ensure all contractor staff receive Safety Induction when arriving on site and complete relevant paperwork.
• Participate in the development and delivery of health and safety awareness campaigns, toolbox talks, and refresher training.

Security Operations and Leadership

• Support daily oversight of security protocols, including access control, surveillance systems (CCTV), and patrol scheduling.
• Supervise in-house and outsourced security personnel to ensure PSIRA-compliant conduct, proper grooming, and performance standards.
• Assist in evaluating and reporting on KPI performance of contracted security providers.
• Serve as the incident commander in the absence of the Director during emergencies, ensuring proper activation of emergency protocols.

Emergency Preparedness

• Coordinate and assist in planning fire drills, evacuation exercises, and tabletop simulations for all hotel departments.
• Monitor the servicing, inspection, and record-keeping of all fire protection systems, including extinguishers, smoke detectors, and emergency lighting.
• Support the development and review of the hotel’s Emergency Management Plan (EMP) and Business Continuity Plan (BCP).

Incident Management and Investigation

• Investigate guest, contractor, and staff incidents thoroughly; gather statements, collect evidence, and ensure accurate documentation.
• Prepare professional incident reports and support disciplinary or legal proceedings as needed.
• Maintain confidentiality and data integrity in line with POPIA standards.

Stakeholder Engagement and Training

• Liaise with local emergency services (SAPS, Fire & Rescue, EMS), private security firms, and neighbouring establishments to strengthen response networks.
• Assist in the induction and ongoing safety training of all staff and contractors, including First Aid, Fire Awareness, and Workplace Safety.
• Support departmental managers in embedding a safety-first culture across all hotel operations.

Guest-Focused Security Approach

• Ensure a discreet, respectful, and hospitality-aligned security presence throughout guest-facing areas.
• Act as liaison for VVIP guests, celebrity delegations, and special events, ensuring personalized risk mitigation and privacy protocols.