Job Description
About the Role
Join our dynamic team at Hospitality and Outdoor Ltd as a Duty Manager at Madikwe Game Reserve, North West. We are seeking an experienced hospitality professional to deliver exceptional guest service and ensure seamless lodge operations in one of South Africa’s most renowned safari destinations.
Key Responsibilities
- Deliver flawless, upscale guest service experiences and ensure ultimate guest relations
- Meet, greet, and host guests, creating a welcoming environment
- Inform guests about lodge facilities and offerings
- Coordinate check-ins and check-outs
- Supervise lodge employees and maintain housekeeping standards
- Oversee room preparation and coordinate maintenance follow-ups
- Manage stock control, administration, and lodge systems effectively
Requirements
- Proven work experience in a similar role in a 4/5-star lodge
- Strong communication skills with the ability to resolve issues promptly and accurately
- In-depth understanding of lodge management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English with solid written and verbal communication skills
Qualifications
- Degree/Diploma in Hospitality advantageous
Salary & Benefits
- Package R 10 000 per month
How to Apply
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