Job Description
About the Role
Kendrick Recruitment is currently seeking a dynamic and hands-on Assistant Manager for a luxury 5-star lodge based in Zululand, KwaZulu-Natal. This is an exciting opportunity for a hospitality professional with strong operational, guest-facing, and team management experience to join a small, high-performing team in a luxury bush environment.
Key Responsibilities
- Deliver exceptional guest experiences, including hosting, check-ins, check-outs, and guest relations
- Liaise with reservations and communicate guest preferences and requirements to the team
- Serve meals and beverages and assist with hosting game drives and activities
- Oversee daily administration, including stock control, guest documentation, invoicing, and reservations systems
- Conduct camp and room checks and identify maintenance requirements
- Manage and support the lodge team through meetings, shift planning, and task allocation
- Enforce standards of conduct and assist with disciplinary procedures where required
- Assist with staff training and ensure adherence to standard operating procedures
- Support the development and maintenance of guest service standards across all departments
- Assist with human resources functions in coordination with senior management
Requirements
- Hospitality qualification advantageous
- Minimum of two years’ experience in a junior or entry-level management role within a 5-star environment
- Strong administrative and organisational skills
- Confident, approachable personality with the ability to host guests and lead a team
- Strong understanding of luxury lodge operations and guest service standards
- Excellent communication skills in English
- Ability to work under pressure in a remote environment
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary: R13,000 – R15,000 depending on experience. Live-in accommodation (private flat with en-suite bathroom). Meals provided while on duty. Work cycle: approximately 3 weeks on / 1 week off (6 days off per month plus public holidays in lieu). 16 days annual leave.
Note: I have followed the exact structure and formatting as instructed, removing any additional information not present in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in KwaZulu-Natal
The catering and hospitality industry in KwaZulu-Natal is generally a vibrant sector, with many businesses operating in the region, often driven by tourism and local demand for food and beverage services. Typically, this industry is characterized by seasonal fluctuations, with peak periods during holidays and events, which can impact job availability and stability.
In terms of salary expectations, catering and hospitality roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide a precise range, salaries for entry-level positions in this field are often generally between R15 000 and R25 000 per annum, with more senior or specialized roles commanding salaries ranging from R30 000 to R60 000 per annum or more. However, these figures are only a rough guide, and actual salaries may differ depending on individual circumstances.
Common skills for success in catering and hospitality roles include strong communication and interpersonal skills, attention to detail, ability to work well under pressure, and basic knowledge of food safety and sanitation procedures. Additionally, many employers place a high value on teamwork, adaptability, and the ability to multitask. Other useful skills may include proficiency in POS systems, inventory management, or social media marketing.
The catering and hospitality industry is diverse, with various sectors employing these roles, including financial services sector events, technology industry conferences, manufacturing sector functions, and tourism-related establishments. Many businesses in these industries also require staff for evening and weekend shifts, as well as flexibility to work on short notice.
For those looking to progress their careers in this field, opportunities exist for advancement to management or supervisory roles within existing companies, or even to start one’s own catering or hospitality business. Many organizations also provide training and development programs to enhance skills and knowledge, which can be beneficial for career progression.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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