Cape Town Region: Concierge (A Luxury Hotel In Cape Town) Must Know Cape Towns Attractions posted by Hospitaity Hire SA

January 27, 2026 Jobs in Cape Peninsula

Hospitaity Hire SA

Western Cape

Catering / hospitality

Job Description

About the Role

A luxury hotel in Cape Town is seeking an experienced Concierge to be based in the hotel foyer, serving as the first point of personalised guest assistance and local expertise. This role is suited to a hospitality professional who lives and breathes Cape Town — someone with exceptional local knowledge, a passion for service excellence, and the ability to curate memorable guest experiences with confidence and discretion. As the face of the hotel in the foyer, the Concierge plays a vital role in shaping each guest’s stay through informed recommendations, seamless bookings, and warm, professional engagement.

Key Responsibilities

Provide personalised concierge and travel desk services to hotel guests
Offer expert recommendations on: – Restaurants and dining experiences – Entertainment, nightlife, and cultural events – Wine farms and curated wine experiences – Cape Town attractions and surrounding regions
Arrange and manage: – Airport transfers and private transport – Tours, excursions, and bespoke itineraries – Car hire and chauffeur services
Liaise with trusted tour operators, transport providers, restaurants, and suppliers
Maintain strong local relationships to ensure preferred access and premium experiences
Manage guest requests efficiently while maintaining a calm, polished presence in the foyer
Handle guest queries, special requests, and problem resolution with professionalism
Uphold the hotel’s luxury service standards and brand image at all times

Requirements

Proven experience in a hotel concierge or travel desk role (luxury or 4/5-star environment preferred)
Exceptional knowledge of Cape Town and surrounding areas, including: – Dining and fine-dining venues – Wine estates and wine routes – Tourist attractions and hidden gems – Entertainment, lifestyle, and seasonal events
Strong communication and interpersonal skills
Well-presented, confident, and guest-focused
Ability to work shifts, weekends, and public holidays
High attention to detail and service excellence
Strong organisational and administrative skills
Proficiency in English; additional languages advantageous

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Qualifications

Proven experience (No specific degree or certification mentioned)

Salary & Benefits

Salary: TBA.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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