Cape Town: Route Controller posted by OttoBauthentic

Overall Role Function:

The role will be responsible for end-to-end live route tracking and execution management of all routes within a specific Business Unit for which the role will be responsible. This position will be operating on shift as part of a team who will execute 24 hours and 7 days a week. Part of this role’s responsibilities will be tracking of routes, alert management, exception management and escalation, Expediting, trending & analysis, communication with drivers and depot’s and should play an integral part in improving the productivity of operational teams.

Responsibilities:

Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking:
Live visibility and tracking of all routes within the BU on Cella Track
Tracking and investigation of all Late routes
Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT Alert & Exception Management:
Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
Driver communication and relationship
Driving corrective action with driver
Ensure correct escalation processes are being followed
Actioning alerts according to priority & urgency, i.e. Risk Alert is treated with higher urgency than an Execution Alert. Master Data:
Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
Full understanding of all Control Tower master data fields
Daily escalation of master data issues to Control Tower Manager
Report on all Asset Management issues noticed during shift to CT Manager Admin sense checks:
Identify and communicate any Operational, administrative exceptions with Operational staff. Operational Excellence:
Proactively drive and contribute to a culture of operational excellence
Drive and improve relationship with Lieben operational team
Daily interactions with drivers, depot managers and operational managers
Solve and respond to queries raised by operational teams daily via CT Manager
Contribute and provide suggestions for improving operational productivity at depots from central Control Tower perspective.
Effective escalation of sub-standard driver behaviour.
Adhere to Control Tower SOPs and raise with CT Manager where a change is necessary
Review previous days issues to verify improvement.
Regular job rotation and knowledge hand-over within the team. KPI Management: Taking full accountability for KPIs and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPIs as part of the Job Outcome/KPI section below. Reporting: Excellent assessment, analysing and evaluation capabilities (Reporting & Insights).
Check Route Compliance, pick up KPI exceptions, fix and escalate where required.
End-of-shift report to CT Manager. Personal Development:
Personal Development Responsible for own development to increase own competencies for the position function and future leadership growth opportunities.
Teamwork Contribute to and be part of driving effective teamwork within Control Tower operations as well as with other business units and across all depots.
Training & Development Willingness to be trained on-the-job and take initiative for self-development. Responsible for his/her own training and development to stay updated with latest changes and requirements.
Highlight to Control Tower Manager where there is a specific gap, assistance needed, or specific training required with regards to any of the above points.

Job Outcomes/KPI’s:

Commitment to achieving Control Tower KPIs and goals. Per shift & per day.
Targets and measures to be discussed in Performance meetings:

Alerts triggered: 100% of alerts to be Acknowledged, Resolved or Escalated
Trip Planned vs Actual KM (Target: <105%)
Trip Planned vs Actual TAT (Target: <105%)
Store Planned vs Actual TAT (Target: <110%)
First Stop Met compliance (Target: 98%)
On time DC departure (Target: 98%)
On Time compliance % (Target: 98%)
Customer sequence compliance (Target: 98%)
Driver Performance Score (Driver risk profile) (Current: 92.8% vs Target: 95%)