Job Description
About the Role
We are seeking a highly skilled and experienced Retail Travel Specialist to join our team in Sandton City, Johannesburg Metro. As a key member of our DMC, you will be responsible for delivering exceptional service to our guests, managing bookings, and driving sales growth. If you have a passion for delivering service excellence, a strong understanding of the travel industry, and excellent interpersonal skills, we want to hear from you.
Key Responsibilities
- Creative planning and designing of itineraries
- Managing the reservations process for bookings in a manner that ensures the guest budget is achieved
- Handling bookings from quote to finalising, invoicing, and issuing travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues
- Emergency duty on a rotational basis as per the DMC Emergency BOP
- Calm and professional servicing of agents and guests
- Proactive selling of products and services to ensure the best possible safari experience for guests
- Independent, curious, and solution-oriented approach
- Upholding company values: Care of the People, Care of the Land, and Care of the Wildlife
Requirements
- Passion for delivering service excellence
- In-depth knowledge of Tourplan advantageous
- Good knowledge of South Africa, Southern Africa, and East Africa preferable
- Willingness and aptitude to learn
- Strong understanding of terms and conditions, product knowledge, third-party products, and company destinations
- Understanding of travel industry channels
- Ability to interpret quantitative and qualitative data and make informed decisions
- Commercial acumen to create and implement strategy
- Sales processes and methodologies
- Problem-solving skills
- Experiential creativity (crafting experiences)
- Commitment to guest/client delight
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- Salary range not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Gauteng
Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.
In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.
Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.
These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.
Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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