Job Description
About the Role
The Lead Warmer plays a crucial role in Dis-Chem Life’s customer acquisition engine by ensuring every lead is engaged, qualified, and transitioned to the sales team with accuracy, speed, and professionalism. This role sets the tone for the customer’s first experience with Dis-Chem Life, building trust, uncovering needs, and ensuring each potential client receives exceptional, human-centred engagement from the very beginning.
Key Responsibilities
- Contact all new leads within defined SLA timeframes (speed-to-lead)
- Engage customers using warm, professional, and needs-focused conversation
- Pre-qualify customers using a structured framework to assess interest, need, and eligibility
- Accurately capture all customer information and conversation notes into our system
- Identify high-potential leads and transfer/escalate them
- Ensure every customer receives an excellent first impression of Dis-Chem Life
- Update lead statuses in real time to support forecasting and pipeline management
- Maintain data integrity and follow all internal processes and controls
- Handle queries with patience, empathy, and clear communication
- Provide accurate information about Dis-Chem Life products and processes
- Demonstrate professionalism in every interaction
- Manage objections gracefully and uphold the brand standard at all times
- Meet daily/weekly call targets, contact rate expectations, and lead progression KPIs
- Operate within FAIS, Treating Customers Fairly (TCF), and internal compliance guidelines
Requirements
- 1–2 years’ experience in a call centre, sales support, customer service, or telesales role
- Experience in life insurance, financial services, or a lead generation environment advantageous
- Comfortable working with CRMs, call centre systems, or lead management tools
- Strong typing, data capturing accuracy, and administrative discipline
- Experience working with targets and structured processes
Qualifications
- Matric / Grade 12 (essential)
- Clear Criminal and Credit Record (essential)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in North Johannesburg
In North Johannesburg, the sales industry is generally thriving, with many multinationals and local businesses alike seeking skilled professionals to drive revenue growth and customer engagement. Typically, sales roles in this region require individuals who are well-versed in building relationships, identifying business opportunities, and closing deals. As a result, sales professionals in North Johannesburg can expect a dynamic and fast-paced work environment.
Salary ranges for sales positions in North Johannesburg are broad and can vary significantly based on factors such as experience, company size, and industry sector. Generally, salaries for entry-level sales roles typically start within the R200 000 – R300 000 per annum range, while senior sales positions can command higher figures, often between R400 000 to R600 000 per annum or more, depending on individual performance and market conditions. However, it’s essential to note that these are general estimates and actual salaries may vary widely.
Common skills required for a successful sales career in North Johannesburg include excellent communication and interpersonal skills, the ability to work under pressure, and a solid understanding of business principles. Other essential skills include product knowledge, negotiation techniques, and a strong network of contacts within the industry. Typically, sales professionals also require a high level of adaptability and resilience, as well as the ability to build rapport with diverse customer bases.
The financial services sector, technology industry, manufacturing sector, and other businesses are among the common industries that employ sales roles in North Johannesburg. These sectors often require sales professionals who can effectively communicate complex product benefits and demonstrate expertise in their field.
For those interested in pursuing a career in sales, there are various opportunities for development and growth. Typically, senior sales positions offer leadership roles, training programs, and mentorship opportunities to help individuals advance their careers. Additionally, many companies provide ongoing support and resources to help sales professionals build their skills and stay up-to-date with industry trends.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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