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Johannesburg: Floor Manager

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Job Description

About the Role

We are seeking an experienced Floor Manager to join our dynamic team at a stylish, modern restaurant in Johannesburg. As a hands-on leader, you will be responsible for creating exceptional guest experiences and leading strong service teams in a fast-paced environment with high standards. If you have a passion for hospitality and a drive to deliver outstanding results, we want to hear from you.

Key Responsibilities

  • Manage daily floor operations, ensuring smooth service flow and guest satisfaction.
  • Supervise and motivate front-of-house staff, including waiters, hosts, and runners.
  • Oversee staff scheduling, training, and performance management.
  • Handle guest queries and complaints promptly and professionally.
  • Ensure adherence to service standards, hygiene protocols, and brand policies.
  • Liaise closely with the kitchen and bar teams to ensure timely and quality service delivery.
  • Monitor stock levels for floor-related items and coordinate with relevant departments.
  • Conduct daily pre-shift briefings to align the team on expectations and specials.
  • Support management in driving upselling strategies and revenue targets.

Requirements

  • Minimum 3 years experience in a supervisory or floor management role in an upmarket or high-volume restaurant environment.
  • Strong leadership, interpersonal, and communication skills.
  • Excellent problem-solving ability and conflict resolution skills.
  • High attention to detail and ability to multitask under pressure.
  • Knowledge of POS systems and stock controls is an advantage.

Qualifications

No formal qualifications are required for this role. However, relevant experience in a supervisory or management capacity is essential.

Salary & Benefits

Salary details will be discussed during the interview process.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

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For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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