Job Description
About the Role
We are seeking an exceptional General Manager to lead our premium wellness club in Cape Town, driving operational excellence, profitability, and member experience. As a passionate leader with a hospitality-first mindset, you will be responsible for building and leading a sustainable, high-performing community that supports members in achieving their personal wellbeing goals.
Key Responsibilities
- Full ownership and accountability for the club’s operational and commercial performance
- Drive profitability and manage overall business performance, including income statements and operational budgets
- Ensure the delivery of exceptional member experiences aligned to premium hospitality standards
- Maintain brand excellence and operational consistency across all touchpoints
- Lead strategic initiatives to improve member engagement, acquisition, and retention
- Analyse and manage detailed KPI reporting and implement solutions to achieve business objectives
- Oversee facility standards, maintenance, and operational efficiencies
Requirements
- Minimum 5–6 years’ senior management experience within premium hospitality, luxury retail, wellness, leisure, or country club environments
- Proven experience managing profitable businesses or units with strong commercial accountability
- Demonstrated success in leading large, multi-disciplinary teams
- Strong track record in delivering premium hospitality and customer experiences
- Experience in member retention and relationship management essential
Qualifications
- NSC / Matric Certificate essential
- Relevant tertiary qualification in Business, Hospitality, Retail Management, or related field (NQF 7 essential)
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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