Philippolis: Field Guide I Lodge Anchor Couple

About the Role

We are seeking a dynamic couple to join our team as Field Guides and Lodge Anchors at our Unspecified location. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing various aspects of lodge operations, and contributing to the success of our business.

Key Responsibilities

• Conducting guided safaris for international guests, specializing in exclusive and photographic safaris
• Ensuring the safety, comfort, and enjoyment of guests throughout their safari experience
• Hosting guests with professionalism and enthusiasm, providing informative and engaging insights
• Facilitating guest transfers to and from safari destination when required
• Creating compelling content for social media platforms through still and video photography
• Managing various aspects of lodge operations, including housekeeping and front office departments
• Assisting the marketing manager in getting content for social media
• Hosting duties
• Allocation of airport transfers
• Assistance around the lodge in other departments if needed
• Stock control and stock takes
• Manage the housekeeping and front office departments in conjunction with HOD
• Ensure the lodge maintains the required standards aesthetically
• Assist with Events planning and execution
• Assist with menu planning and cost control

Requirements

• Grade 12
• A formal qualification will be an advantage
• At least 2 years experience in a high-end lodge environment
• Valid RSA Driver’s License will be an advantage
• Computer literate
• Exceptional Guest Relations skills
• Ability to manage staff
• Understanding and ability to manage the different departments
• Ability to plan ahead and problem solve
• Financial experience in budget control, stock takes, and stock control
• Mature and responsible
• Well spoken, well-groomed, and presentable
• Strong leadership capabilities
• Positive attitude and approach toward teamwork
• Hands on approach towards the guest experience
• Ability to take initiative and problem solve
• Excellent guest interaction skills
• Passionate and pro-active towards personal growth and training

Qualifications

• Minimum FGASA Level 1 (NQF Level 2) qualification
• At least 3 years experience in a similar position
• DEAT registration
• CATHSSETA registration
• First Aid Level 1 certification
• Rifle Competency for wildlife management and guest safety
• Valid Drivers License with PDP (Professional Driving Permit)
• Own vehicle for personal transport
• Experience in wildlife photography is an added bonus