Johannesburg: Account Manager I posted by iOCO Digital Pty Lty

March 11, 2026 Jobs in Central Johannesburg

iOCO Digital Pty Lty

Gauteng

Other IT/Computer

Job Description

About the Role

The Account Manager plays a pivotal role in fostering strong, long-lasting relationships with Clients. Understanding clients’ needs and pain points and mapping these requirements to the iOCO CTS solutions offerings. Relying on key vendors such as HPE, DELL, VMware, VEEAM, PURE Storage, and Nutanix to compliment the iOCO offerings. This position focuses on understanding each Client’s unique needs, providing expert guidance, and ensuring that Clients maximise the value of their investments.

Key Responsibilities

Develop and maintain strong relationships with a portfolio of datacentre, connectivity and end-user-compute offerings and related strategic vendors.
Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
Understand each Client’s specific business goals and challenges and align the related solutions accordingly.
Develop new business opportunities with new clients through either your existing relationships or by leveraging off other persons relationships.
Possess in-depth knowledge of the core CTS datacentre, cloud, connectivity and EUC solutions.
Coordinate assessments to identify areas where the above solutions can enhance a client’s ability to deliver to their clients.
Identify opportunities for upselling and cross-selling. Collaborate with the presales teams to developing opportunities.
Collaborate with Clients to develop expansion plans and strategies to meet their evolving needs.
Manage Client contracts, renewals, and negotiations.
Coordinate contract discussions and work with Vendors, legal and finance teams, as needed.
Monitor contract compliance and ensure Clients get the expected value from our services.
Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
Act as a liaison between Clients and Vendor’s product and support teams to ensure Client feedback is heard and addressed.
Stay updated on industry trends and share relevant insights and recommendations with Clients.

Requirements

English – Can converse and has the necessary email skills, excellent customer interaction with clear, concise, effective, strong communication and interpersonal skills
Existing client relationships
Consistent achievement of set target year on year with good relationships with existing clients and results-driven mind-set with a focus on Client satisfaction and a demonstrable competency and or track record
Ability to work independently and effectively collaborate with the team to achieve common goals
Excellent negotiation and problem-solving abilities, attention to detail and strong organisational skills

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Qualifications

National Senior Certificate/ Matric/ N3/ Grade 12
Post Graduate Degree or Diploma
Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)

Note: The qualifications section is incomplete as the original job description does not mention any specific qualifications.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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