Hermanus: Executive Housekeeper | Luxury Boutique Hotel | Hermanus | Lb posted by HotelJobs

Executive Housekeeper | Luxury Boutique Hotel | Hermanus Salary: R25,000 R28,000 DOE Accommodation: Live-out Kendrick Recruitment is seeking an experienced and detail-oriented Executive Housekeeper for a luxury boutique hotel in Hermanus. This role is ideal for a hands-on hospitality professional with strong leadership skills, operational expertise, and a passion for delivering exceptional five-star guest experiences. Minimum Requirements: Three-year degree or diploma in Hotel Management or related field (beneficial) Minimum 810 years housekeeping experience, including 23 years in a similar role within a five-star property Computer literacy and experience with OPERA Cloud Strong operational and technical housekeeping knowledge Key Responsibilities: Guest Experience & Service Quality Maintain exceptional cleanliness and presentation standards throughout the property Achieve and sustain guest satisfaction scores of 90%+ for cleanliness Deliver personalised, detail-oriented service aligned with five-star standards Room Turnaround & Operational Efficiency Ensure 100% room readiness according to check-in times Maintain efficient room turnaround without compromising quality Coordinate with Front Office and Maintenance on arrivals, departures, and special requests Implement and monitor daily cleaning schedules and task allocations Staff Leadership & Performance Management Lead, train, and motivate the housekeeping team to deliver consistent standards Conduct training sessions on SOP adherence and service excellence Manage staff rosters and complete performance reviews Address performance matters professionally and promptly Quality Control & Standards Compliance Conduct daily room and public area inspections Ensure compliance with health, safety, and hygiene regulations Maintain updated SOPs, checklists, and brand standards Drive continuous improvement through audits and corrective action plans Inventory & Cost Control Manage linen, amenities, cleaning supplies, and equipment efficiently Maintain stock levels while minimising wastage Control departmental expenses in line with budgets Oversee laundry operations and linen lifecycle management Maintenance & Asset Protection Identify and report maintenance issues promptly Conduct regular room and asset condition checks Ensure guest rooms and public areas remain in excellent repair Safeguard hotel assets through proper usage and team training Sustainability & Environmental Practices Implement environmentally responsible cleaning practices Monitor water, chemical, and energy usage Promote linen and towel reuse programmes where applicable Communication & Administration Maintain accurate housekeeping records, logs, and reports Communicate effectively with management and interdepartmental teams Prepare weekly and monthly housekeeping reports Support management with budgeting, forecasting, and operational planning This role is suited to a proactive, hands-on Executive Housekeeper who thrives in a luxury environment and is committed to operational excellence and superior guest satisfaction. Please note: Only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.