Job Description
About the Role
As a Technician in our Bloemfontein branch, you will be responsible for providing exceptional customer service while maintaining a friendly and organised environment. You will also be involved in technical support, mechanical and electronic testing and repair of products, and contributing to the improvement of our services.
Key Responsibilities
- Maintain a friendly and organised customer service environment
- Handle client queries accurately in a professional manner
- Provide technical support via telephonic and counter services
- Perform mechanical and electronic testing and repair of all products
- Ensure all equipment repaired and tested meets original state and quality standards
- Log failures to provide feedback to the Quality Department at Head Office
- Assist the Production and R&D department in establishing failure trends and suggesting improvements
- Design and improve test jigs to enhance service capabilities
- Capture SAP and CRM transactions during service and repair processes
- Perform ad-hoc duties such as training, updating technical data, exhibitions, site support, and testing new products
- Manage optimal relationships with the client base prioritising their needs
- Maintain high levels of neatness and adhere to Occupational Health and Safety standards
- Respond to incoming technical support queries via live chat, calls, Zoho Desk, email tickets
- Ensure written communication meets departmental QA script quality standards
Requirements
- In possession of or studying towards N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
- Good knowledge and understanding of electronic concepts
- Displays good practical ability
Qualifications
- Formal education/certifications in Electronic, Mechanical, or Electro-Mechanical Engineering (if applicable)
Salary & Benefits
- No information available
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Mangaung
When it comes to the IT and computing industry in Mangaung, South Africa, a general trend is that the job market remains competitive, with a high demand for skilled professionals. Typically, this translates into a range of opportunities across various sectors, including technology, finance, and manufacturing. However, as with any industry, the job market can fluctuate, and it’s essential to stay adaptable and continuously update your skills.
The salary range for IT and computing positions in Mangaung is generally broad, with senior roles often commanding higher salaries than entry-level positions. Broadly speaking, salaries typically fall within the following ranges: junior software developer roles around R400 000 – R600 000 per annum, mid-level positions around R800 000 – R1.2 million per annum, and senior roles around R1.5 million – R3 million per annum. However, please note that these figures are approximate and can vary greatly depending on factors such as experience, company size, industry sector, and specific requirements of the role.
Common skills required for IT and computing roles in Mangaung include proficiency in programming languages (e.g., Java, Python), experience with software development methodologies (e.g., Agile, Scrum), knowledge of database management systems, understanding of cloud computing platforms, familiarity with cybersecurity principles, and strong analytical and problem-solving skills. Additionally, having a degree in computer science or related field is often beneficial.
The IT and computing industry is commonly found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries require skilled professionals to manage their information systems, develop software solutions, and ensure data security.
Career development opportunities are plentiful in the IT and computing industry. Typically, junior developers can move into mid-level positions after 3-5 years of experience, while senior roles often require at least 8-10 years of experience. With continuous learning and professional development, it’s possible to advance further, taking on leadership roles or transitioning into related fields such as project management or business analysis.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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