Richards Bay: Customer Consultant – Richards Bay posted by Dis-Chem Pharmacies

About the Role

Dis-Chem Pharmacies are seeking a Customer Consultant to join their Richards Bay store team. As a key member of our customer service team, you will be responsible for providing excellent customer experience and resolving any issues that may arise.

Key Responsibilities

• Interact with customers to provide information on products and services
• Address customer inquiries and concerns in a professional manner
• Resolve customer complaints and concerns in a timely and effective manner
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts, and other promotional items
• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports, and/or statements for customers
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Monitor manual points allocation on card reports and statements to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints, and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Respond to written or e-mail queries on various platforms
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments, and complaints
• Assist customers with any queries and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs, and health and safety rules and regulations

Requirements

• Grade 12 / Matric (with at least 60% in English, Afrikaans, and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate MS Office
• Willing and able to work retail hours

Qualifications

• Administration / Customer Service / Public Relations qualification (advantageous)

Salary & Benefits

• Market-related salary
• Medical aid
• Provident fund